Andrea Ingmire Email & Phone Number

As a Customer Success Manager at Simplus, a leading Salesforce consulting and professional services provider, I manage the long-term relationship and the day-to-day operations for each of my accounts. I oversee client onboarding, team utilization, and overall service quality, driving measurable success and expansion.Key Achievements: Grew a key client account by 135% and optimized another, increasing its value from $150k to $415k in ARR. Consistently secure 1 to 3-year… Show more As a Customer Success Manager at Simplus, a leading Salesforce consulting and professional services provider, I manage the long-term relationship and the day-to-day operations for each of my accounts. I oversee client onboarding, team utilization, and overall service quality, driving measurable success and expansion.Key Achievements: Grew a key client account by 135% and optimized another, increasing its value from $150k to $415k in ARR. Consistently secure 1 to 3-year contract renewals for long-standing clients. Achieve an average CSAT score of 4.7, demonstrating my commitment to delivering high-quality service and driving customer satisfaction. Serve on Simplus’s inaugural Diversity, Equity, Inclusion, and Accessibility (DEIA) Committee, helping shape the company’s DEIA goals and initiatives.I collaborate with cross-functional, global teams to improve processes and productivity tools, ensuring optimal results for both internal and external stakeholders. Show less

Boutique recruiting firm focused on the education technology space- Manage fast paced queue of sales support projects with frequently shifting requirements and priorities from multiple stakeholders to facilitate recruiting/sales team success- Work cross-functionally to ensure adherence to operational processes and documentation- Run custom reports to track metrics; analyze the data to inform business process optimization and improve user adoption and best practices within the… Show more Boutique recruiting firm focused on the education technology space- Manage fast paced queue of sales support projects with frequently shifting requirements and priorities from multiple stakeholders to facilitate recruiting/sales team success- Work cross-functionally to ensure adherence to operational processes and documentation- Run custom reports to track metrics; analyze the data to inform business process optimization and improve user adoption and best practices within the database- Perform periodic large-scale data quality audits to increase usability- Actively maintain data quality in every aspect of daily activities - Train new hires on Bullhorn/Sendouts and LinkedIn functionality Special Projects:- Created new system for categorizing and documenting records in the CRM to consolidate information and eliminate procedural and data redundancies- Overhauled disjointed data architecture used for field mapping to be more organized, enabling improved integration with business processes- In preparation for a new division of the organization, extensively researched the new industry to populate the CRM with valuable client leads and qualified candidate records, ensuring proper industry, experience, and field mapping - Assisted with migrating the division to a new CRM, Bullhorn, and solely responsible for the ensuing data cleanup operations Show less

Boulder, Co

- Skilled at unpacking customer pain points to uncover the true issue and how to resolve it- Acted as the voice of the customer to keep their priorities front and center throughout the duration of the project by liaising between sales, production, and finance teams- Curated and maintained an excellent partnership with the project managers and construction crews - Performed full-cycle design services including: collecting detailed and accurate site measurements, drafting floor… Show more - Skilled at unpacking customer pain points to uncover the true issue and how to resolve it- Acted as the voice of the customer to keep their priorities front and center throughout the duration of the project by liaising between sales, production, and finance teams- Curated and maintained an excellent partnership with the project managers and construction crews - Performed full-cycle design services including: collecting detailed and accurate site measurements, drafting floor plans, running programmatic design meetings, space planning adhering to building code, product selections, value engineering if necessary, and site visits throughout the construction process- Specialized in planning highly efficient kitchen cabinetry layouts to 1/16” margins. This required precision at every step of the design process and an expert knowledge of cabinetry offerings across multiple vendors- Winner of the 2016 HBA Colorado Awards for Remodeling Excellence - Gold Award -Kitchen Remodel Luxury. Worked alongside the architect as the sole kitchen designer on theproject. Show less

Boulder, Co

- Independently acquired and retained long-term housecleaning clients- Consistently detailed and thorough work leading to low client turnover and almost entirely referral-based clientele

Denver, Co

- Product selection, specification and purchasing- Field measurements, plan drafting, budget writing, and site visits

Boulder, Co

- Introduced candidate applicants to Vector Marketing- Maintained leading recruitment numbers

Bs, Psychology

A.A.S., Kitchen And Bath Design

Activities and Societies: NKBA Student Member - Rocky Mountain Chapter

Psychology

Education record