Andrea Iori Email & Phone Number

Italy

Milan

Highly skilled cross-regional team responsible for managing high-value enterprise clients and at-risk accounts, with a focus on contract renewals, driving upsell opportunities, and ensuring client satisfaction.With a consultative approach, I collaborate with executives and lead presentations on stage at workshops and events. I craft client strategies aimed at building long-term, successful relationships.

Milan

Product expert role dedicated to demonstrating value to clients and empowering them to become proficient users of Contentsquare. Responsible for driving product adoption, ensuring client satisfaction, and securing renewals. As part of the customer success team, I collaborate closely with Product and Sales departments.Contentsquare is a leading digital experience analytics platform that enhances customer experiences by optimizing user journeys and driving higher conversions. With recent funding of $600 million and strategic acquisitions such as Clicktale, Hotjar, and Heap, Contentsquare offers an all-in-one experience platform that integrates Digital Experience Analytics, Digital Experience Monitoring, Product Analytics, and Voice of Customer insights.

Bologna, Italy

iubenda is a leading SaaS of privacy compliance solutions, offering comprehensive tools for website and app owners to easily generate and manage legal documents, ensuring compliance with global privacy regulations.Contributed to the strategic expansion of our top enterprise customers by nurturing relationships with customers, prospects, and stakeholders. Responsible for the pre-sales activities, including product demos. Rapidly assessed the technical requirements of prospective clients and provided professional oversight throughout the software implementation process, ensuring seamless integration and optimal utilization. Worked closely with Sales, Product, Marketing, and Development teams.

Amsterdam

SurveyMonkey, a renowned Voice of Customer SaaS leader, empowers organizations with valuable insights for informed decision-making. With strategic acquisitions such as Usabilla, and GetFeedback, it strengthens its offerings, enriching customer feedback capabilities and enhancing overall user experience.Spearheaded Tier 1 & 2 troubleshooting, resolving 200+ technical support tickets per month, achieving a 95% customer satisfaction rating. Conducted live product demonstrations and facilitated user onboarding sessions. Collaborated with cross-functional teams to identify and implement process improvements, streamlining support procedures and enhancing team efficiency.

Amsterdam Area, Netherlands

Usabilla, a pioneering platform in the Voice of Customer sector, specializes in gathering and analyzing user feedback to improve customer experiences. Acquired by SurveyMonkey, it bolsters its capacity for enhancing customer feedback and engagement strategies.Spearheaded Tier 1 & 2 troubleshooting, resolving 200+ technical support tickets per month, achieving a 95% customer satisfaction rating. Conducted live product demonstrations and facilitated user onboarding sessions. Collaborated with cross-functional teams to identify and implement process improvements, streamlining support procedures and enhancing team efficiency.

Amsterdam Area, Netherlands

Spotzer Digital, a leading digital marketing solutions provider for SMBs, partners with enterprises like Italiaonline, delivering customized services in strategy, development, design, and digital support. Collaborated with product, scrum, operations, and development teams to drive and oversee critical initiatives and workflows, ensuring alignment with team metrics and productivity goals. Monitored and maintained product quality, tools, and documentation, enabling seamless operations across the global client managers' teams.

Amsterdam

Spotzer, a leading digital marketing solutions provider for SMBs, partners with enterprises like Italiaonline, delivering customized services in strategy, development, design, and digital support. Delivered tailored digital solutions that aligned with and exceeded customer expectations. Provided exceptional customer service and technical support, particularly focusing on digital experience optimizations. Played an active role in all production processes, driving improvements in performance, capacity, and security to ensure optimal user experience. Led the creation of innovative processes, collaborating with cross-functional teams from operations, sales, design, and copywriting to modernize customer needs and streamline operations. Collaborated closely with a multidisciplinary team of copywriters, designers, and proofreaders to deliver cohesive and impactful digital solutions.

Amsterdam Area, Netherlands

Maintained a professional style of communication when responding to customer requests, and complaints that provided customers with a positive first impression of the company.Acquired new customers, and enhanced general sales volume, given my skills set as an excellent communicator, problem-solver and people skills.

Reggio Emilia

Promoted a genuine client-centric culture by continuously improving customer relationships through the implementation of customer-focused initiatives.Provided detailed reports on a weekly and monthly basis on business outcomes to clients for the notice of management.

Reggio Emilia

Participated in the company's ads and marketing campaigns that created goodwill for prospective clients by illustrating the advantages of all the products under the company's control.Coordinated the realization of business presentations that fostered an improvement in the company's brand presence.

Part-Time Master, Product Management

Master organized by Product Heroes to learn how to create and manage Digital Products from Product Leaders of the World's Best Companies.

Professional Diploma In Ux Design

Recipients of this university-accredited qualification in UX Design have demonstrated the ability to bring a user-centred mindset.

Bachelor'S Degree, Marketing/Marketing Management, General

Activities and Societies: Player of the University Basketball TeamThesis title: The innovation of Digital Marketing in business.

Erasmus Exchange In Lisbon, Portugal, Business And Economics School

5 exams performed in portuguese: - Organizational behavior - Creativity and Advertising creation process - Fundamentals of Publicity.

High School Leaving Qualification In Scientific Studies | Correggio, Italy