Andrea Elena Jimenez Chacon Email & Phone Number

Dubai, United Arab Emirates

• Process customer orders using SAP, ensuring accuracy in order entry, product availability, and shipping details. • Maintain solid customer relationships by handling questions and concerns with professionalism. • Coordinate with other departments such as sales, logistics, or technical support to resolve customer issues, expedite orders, or ensure proper delivery. • Ensure that customer issues are followed up until resolution, keeping the customer informed of the progress. • Identify complex customer issues that require escalation and refer them to higherlevel support or supervisors. • Prepare and deliver detailed weekly reports summarizing customer orders, issues resolved, and any ongoing concerns.

Santa Cruz De Tenerife, Canarias, España

• Assist lawyers by attending meetings, taking detailed notes, and ensuring followup actions are completed. • Maintain and organize physical and digital records, ensuring files are easy to access at any time, supporting efficient workflow and compliance with legal requirements. • Mail or email court documents to clients, witnesses, or court officials, ensuring timely and accurate delivery. • Arrange and manage meetings, update schedules as needed, and keep the lawyer informed of the day’s activities and changes. • Answer incoming calls, make outgoing calls, and manage written communication, including taking messages and delivering them promptly. • Coordinate business trips by booking transportation, paying for accommodations, and confirming meetings in advance to ensure smooth travel plans. • Handle vendor invoices, ensuring accurate and timely payments while maintaining detailed records of transactions.

Panamá, Panama

• Oversee the daily operations of the customer service team, monitoring performance, and ensuring that service standards are met. • Conduct training sessions for new hires and existing team members on customer service best practices, company policies, and new systems. • Handle complex or escalated customer service issues that frontline representatives are unable to resolve, ensuring a satisfactory outcome for the customer. • Ensure that customer satisfaction levels are maintained or improved by addressing complaints and implementing solutions that enhance the customer experience. • Clearly communicate company policies and service terms to both the team and customers, ensuring consistency in responses. • Track key performance indicators (KPIs), such as response times, resolution rates, and customer satisfaction scores, to measure the team's performance. ©AZURIUS – Modelos-de-curriculum.com • Prepare and present reports on team performance, customer feedback, and service levels to upper management, recommending improvements when necessary. • Analyze customer inquiries and complaints to identify recurring trends and provide actionable insights to improve products, services, or processes.

Panamá

• Research and evaluate suppliers based on quality, price, reliability, and delivery timelines. • Build and maintain strong relationships with suppliers, negotiating favorable terms for pricing, delivery, and payment. • Track and assess supplier performance, ensuring compliance with contract terms and service level agreements. • Monitor inventory levels and work closely with the inventory team to ensure that stock levels are optimized, preventing overstocking or shortages. • Collaborate with other departments (logistics, production, and finance) to ensure smooth operations and timely delivery of goods and services. • Analyze and optimize lead times for purchases to ensure that goods are available when needed.

Venezuela

• Identify, evaluate, and select local suppliers or vendors for required goods and services. • Establish and maintain strong relationships with suppliers, negotiating terms and ensuring timely delivery. • Continuously monitor supplier performance, addressing issues like delivery delays, quality concerns, or pricing changes. • Process purchase orders based on internal requisitions, ensuring compliance with company procurement policies. • Coordinate the purchase of materials, equipment, and services required by different departments. • Ensure all purchases meet the company's quality standards, specifications, and timelines. • Work closely with the finance department to ensure all purchases are made within budget limits.

Venezuela

• Build and maintain strong relationships with customers, providing excellent service from inquiry to after-sales support. • Address customer queries, complaints, and feedback in a timely and professional manner. • Prepare and present regular sales reports to management, including analysis of performance metrics and sales forecasts.