Andrea Jimenez Email & Phone Number

- Provide project management oversight on Credit focused initiatives.- Manage and develop Credit process documentation in partnership with subject matter experts.- Manage the workflow process for Credit Policy additions/updates.- Develop streamlined process solutions in partnership with subject matter experts.

Dallas, TX

- Provided project management oversight on Credit focused initiatives.- Managed and develop Credit process documentation in partnership with subject matter experts.- Managed the workflow process for Credit Policy additions/updates.- Developed streamlined process solutions in partnership with subject matter experts.- Assisted with the development process of.

Richardson, Texas

- Documented bank-wide policies and procedures for the Training and Documentation team.- Worked closely with Subject Matter Experts (SME) to document new and maintain existing policies and procedures for various job roles.- Edited documentation to identify gaps and ensure consistency of format and structure.- Facilitated the policy and procedure approval.

- Wrote, edited, and maintained customer-facing documentation for online help systems using the MadCap suite for six software products.- Created and single-sourced customer-facing user guides using the MadCap suite, Microsoft Word, and Adobe Acrobat for training purposes.- Wrote and edited customer-facing release notes for six software products.- Assisted.

- Managed procedure documentation requests and procedure projects for Chase Home Lending.- Documented Chase Home Lending processes in order to ensure compliance for audits.- Created new procedures documenting Chase Home Lending processes for new hires and training purposes.- Updated outdated procedures in Chase Home Lending with new processes.- Worked with.

Bachelor Of Arts, English And Technical Writing

Education record

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