Andrea J. Mendoza Email & Phone Number

Tegucigalpa, Hn

Tegucigalpa, Francisco Morazán, Honduras

With a versatile role at Medicatel, I serve as a pivotal link across multiple facets of the organization. As the Software Engineering Team Lead, I orchestrate task assignments, provide guidance, and ensure the team's collective efforts align with our objectives. Alongside this leadership role, I contribute as a skilled Full Stack Developer, proficiently navigating both front-end and back-end development to uphold the integrity of our systems.A significant portion of my responsibilities revolves around system maintenance, where I attend to the needs of existing systems. Beyond day-to-day operations, I play a crucial role in project planning, meticulously laying out timelines and resource allocations to facilitate seamless project execution.In the realm of financial operations, I provide essential support by overseeing accounting processes, from invoice review to pre-certification billing, ensuring accuracy and compliance at every step. Furthermore, I handle intricate data management tasks, meticulously inputting and updating crucial information such as medical professionals' details and pricing structures.My role extends beyond internal operations to encompass technical support for clinic staff, vendor collaboration, and cloud server maintenance. From troubleshooting technical issues to conducting training sessions for new team members and medical professionals, I strive to ensure smooth operations and optimize system performance at every turn.In moments of urgency, I remain on standby, ready to address any technical or operational emergencies promptly. Additionally, I uphold quality standards through profound manual testing processes, ensuring the reliability and efficiency of our projects.In essence, my role at Medicatel is dynamic and multifaceted, requiring a blend of technical expertise, organizational acumen, and a commitment to excellence in all endeavors.

Nashville, Tennessee, United States

Nashville, Tennessee, United States

Tegucigalpa, Francisco Morazán, Honduras

Guaranteed optimal conditions for a serverless online payment gateway by constantly updating code following SOLID methods and the best practices available. Fixed a wide variety of bugs using JS, Python, Typescript, PHP, etc. Offered one on one IT support to important clients, efficiently fixing their technical issues in a timely manner. Developed innovative features for our platform, such as third-party invoicing integration options. Gave maintenance to plugins from top-tier ecommerce motors, including Shopify, OctoberCMS and WooCommerce.

Received a 5-star customer satisfaction rating through voice, chat, and email communication, providing English to Spanish and viceversa translating services.

Provided interactive one on one tutoring sessions across various subjects, including Mathematics and Programming (JS, Python, Java). Assisted in the development of stronger learning techniques while enhancing active listening skills. Also worked alongside the Honduran government to build websites to impulse tourism. Audited and optimized a crashing forum-like platform and its databases to ensure fast response times and effective resource consumption.

Los Angeles, California, United States

- Provided prompt customer support with a professional, friendly, and patient attitude to clients of different backgrounds, specially members of the Latino community. Completed customer insight reports and input regarding sensitive data.- Conducted customer service and sales calls with prospective clients, providing critical information surrounding service options and updates to client credit status.- Completed recordkeeping and administrative tasks necessary to maintain a comprehensive history of business operations.- Gave specialized attention to Latin clients who required translation services to better communicate.- Managed schedules and personal errands asked by the CEO of the company.

Computer Systems Engineer, Computer Science

Bachillerato En Ciencias Y Humanidades