Andrea Jones Wilson, Pmp, M.Ed, Acba Email & Phone Number

Tallahassee, Fl, Us

Tallahassee, Florida, United States

Tallahassee, Florida Area

Work with teams to study, analyze and plan for major statewide technology project maintenance/development; analyze program goals and objectives to identify opportunities for achieving maximum efficiency. Consult with business users regarding application process and solution requirements as well as collaborate with external entities to discuss solution design for technical projects.• Document and present issues related to enterprise applications and related systems as well as assist with visualizing new service approaches for improvements• Develop business process models: context diagrams, functional flow diagrams, and cross-functional flow diagrams• Draft low, mid, and high-level visual representation modules using mock-ups and wireframes• Create test cases and scripts along with providing data and ad hoc reporting for system users and elected officials• Create and maintain application training modules and prepare user documentation as support for business users• Coordinate and attend professional meetings for the purpose of exchanging information, providing support to and working towards organizational improvement via change advisory boards• Mentor, train, provide and monitor assignments for junior and entry-level team members

• Designed, developed, tested, documented and assisted with implementation of computer system applications while adhering to Information Systems Development Methodology and Project Management Institution guidelines• Consulted with stakeholders regarding application requirements and collaborated with external entities on technical projects• Prepared for and led User Acceptance Training efforts

Holly Ridge, North Carolina, United States

Train, guide and mentor aspiring and seasoned business analysts.

Performed planning, coordination and implementation of Communication and IT systems projects, Website Management, Public Information, Contract Management, Resident Initiatives and Special Projects. Also responsible for building community relationships identify gaps in resident needs and proposing and processes to enhance provision of services. • Developed public information for dissemination and coordinated information seminars for clients and staff• Monitored the work product of information technology and communication systems contractors, technicians, and vendors• Completed and maintained service reports, grant reports, activities budgets and program files for reporting purposes• Prepared and maintained policy documents, researched and prepared white papers, and drafted strategic plans

Tallahassee, Florida Area

Leverages public and private sector resources to help clients become independent subsidies and economically self-sufficient. Support efforts that enhances a client's quality of life and builds healthy communities through promoting the active participation and cooperation and effective partnerships of of management, neighborhood agencies and clients.Identify, assess, select, and develop relationships and maintain a directory of local supportive services, state and federal agencies, non-profit entities and foundations, and other agencies designed to assist clients;Serve as advocate for client issues on behalf of the agency by developing supportive professional relationships with clients;Survey clients to assess needs for evaluate programs and plan relevant services;Establish client services program targets; monitor, track, evaluate and report program outcomes; analyze and utilize data for continuous program improvement;Partner with client councils to implement activities that encourage a healthy community among clients, coordinate educational programs, facilitate support groups, youth programs, social celebrations and client empowerment activities;

Facilitated Science, Technology, Engineeriing and Math (STEM) related activities to increase learner knowledge, and foster continued interest in IT career areas. Commended for performance in technology education as well as serving as Education Facilitator for the Tri-Regional Girls Initiative; promoting, recruiting, sustaining, and advocating for group membership to provide information technology experiences to underrepresented students. • Coordinated scheduling and meeting locations for activity experiences; assessed, collected, analyzed and reported student data for determining future project direction• Served as organizational leader for multiple departments; coordinating activities and working with other instructors to provide additional support to struggling students and developing alternative pathways for rehabilitation• Maintained multi-media communications with stakeholders regarding activities and achievements

• Managed projects and led team members in online application development, maintenance, and support• Served as liaison between department and client users for conducting information assessments and determining user needs as it pertained to designing system requirements• Prepared and employed workflow diagrams, developed system procedural specifications, program reports and documentation• Wrote, tested, debugged and maintained computer programs • Trained entry-level staff

Specialist, Information

Activities and Societies: Phi Kappa Phi

Master Of Education (M.Ed.), Curriculum & Instruction: Information Technology

B.S., Information Technology

Associate Of Arts And Sciences (A.A.S.), Computer Programming

Aa, General Studies