Helping connect people with technology. I work with stakeholders, developers and users to create solutions that fulfill business and user needs. My specialities include: user research, product strategy and design, information architecture, usability testing, iterative prototyping, and user interface design.

- Designed user experiences and interfaces for blockchain healthcare web apps.- Worked with internal and external stakeholders for product strategies.- Helped create and put into place processes for a growing Product team.

- Redesigned the entire UX and UI of the PARTNER platform - a robust network analysis platform that uses network science to help track, visualize, and adapt strategy in collaborative organizational and personal network partnerships.- Built a product/project management process from scratch for the Tech Team consisting of five developers and one project manager/product owner.- Managed feature prioritization, requirements gathering and iterative agile product processes.- Organized and led UX research activities for the business, developing personas, interviewing perspective users and administering user testing for new features.- Coordinated all communications from the Tech Team to the rest of the company and CEO to determine product strategy and direction.

- Conducted research for a mobile app to discover the optimal value proposition.- Ideated and designed various iterations of the app using low-fidelity wireframes, medium-fidelity prototypes and high-fidelity mockups.- Collaborated with stakeholders and engineers to integrate business and technical requirements into digital solutions.- Developed four additional concept app ideas to gamify health and activity.

Amazon brand ambassador and device evangelist. Maintained extensive product knowledge. Effectively communicated and demonstrated product features, pricing and program offers to customers.

- Translated high level technology to everyday application and benefits.- Facilitated training in individual, small group, and public workshop settings. - Managed the Apple Camp summer programs including staff scheduling, counselor training on programming, iMovie and iBooks Author, as well as equipment maintenance for iPads and Sphero devices.- Organized the service and support schedule by strategically planning technical appointments and training sessions for 30+ employees and 1,200 hours/week.- Participated in Visual Merchandising including weekly product placement and resets, demo device imaging and installations, accessory wall updates, and fixture changes.- Designed internal communications and employee recognition materials. - Resolved customer software and hardware issues at the Genius Bar.- Developed a team building activity addressing collaboration issues between teams, while also gathering a list of the employees’ individual expertise.- Pioneered an interactive Professional Development Training for employees with topics ranging from customer service strategies to Apple hardware and software.

- Wrote and designed technical documentation for new in-store technology. - Planned and developed an internal portal for team communication, collaboration, and document storage.- Initiated a complete rebranding for the team with user-friendly templates for documents, spreadsheets and presentations.- Coordinated equipment purchasing, shipping and installation for new Apple Retail store projects.- Maintained a FileMaker database of all store project information. - Developed a new method to document and update processes online.

- Managed internal and external communications for the agency.- Developed, maintained and updated all agency related websites.- Reorganized and redesigned the DIS website and intranet in MS SharePoint. - Initiated the rebranding of all agency marketing materials. - Created marketing materials, presentations, infographics, and branding.- Represented the agency at the national Gov 2.0 conference in Washington, D.C. - Initiated new activities and events for employees through an internal representative group resulting in increased job satisfaction and productivity.

- Provided web design, graphic design, virtual tours, multimedia for web, videography, photography, photo editing, video editing, and DVD authoring to ensure quality projects for the Education division. - Coordinated design and content for a $10M+ web portal project providing professional development and classroom resources to Arkansas teachers.- Produced a 6-hour live broadcast of a school trivia tournament coordinating a full production crew and over 200 students and teachers from across the state. - Collaborated in the production of an online oral history project and full-length movie documenting a group of 80+ WWII veterans flying to Washington, D.C. to see their first national WWII memorial.

- Produced live video broadcasts for Dillard’s Satellite Network Corporate Telecast - Assisted in the production of national television commercial video projects- Contributed to production, post-production, graphics, and duplication.