Andrea Salik Email & Phone Number

Concord, California, Us

Currently Review and Update Cost BasisReview and Perform Cost Basis Analysis on AccountsCreate Cost Basis ReportsRun Daily Transaction and Tax auditsReconcile Any Transaction OutagesProcess Any Reporting Request Regarding Cost Basis Maintenance, Tax Form Updates, Tax Form Requests and Tax Form Related Questions.Preform Tax Package Audits, Including Transaction Review, Dividend Classification, Cost Basis and Fixed Income AdjustmentsPerform Quarterly Statement AuditsRun Month end/Quarterly Reconciliation AuditsMaintain and Update Tax Reporting Dates and Resources for External ClientsMaintain SOP's for Cost Basis and Tax Reporting UpdatesSupport and Train Cost Basis Between Departments Helped to Develop Cost Basis Testing Cases for System Updates

Concord, California, Us

Processed money movement requestsReviewed incoming assets to determine sales needed to be placed or if they could be moved in kindWorked with our High Net Worth partners to help evaluate incoming assetsCreated training plans and training documentation for incoming associatesHelped to resolve complex Cost Basis requests Provided oversight on incoming Cost Basis requestsCreated a Cost Basis FAQ and training for our internal partners Led Daily meetings to ensure we had coverage as well as share any updatesProvided oversight on daily workflow responsibilitiesSME on Cost Basis and Financial industry knowledge

Westlake, Texas, Us

Worked with Financial Advisors answering complex cost basis and tax reporting questions•Upon request generate Cost Basis, Tax and Workflow reports•Process requests to update Cost Basis preferences•Building relationships with High Sales Investment Firms•Help explain complex corporate actions/mergers to Financial Advisors•Educate Advisors on IRS Cost Basis regulations•Work with internal business partners to update statement and logo request•Created procedures to reduce paper statement generation that reduces cost•Working with project leaders to create test scripts for a system enhancements•Helps with on-boarding new advisors by walking them through Cost Basis, Statement and Product Enrollment Forms•Cross-train other associates in various different functions to serve as a backup if one of my peers is out of the officeFamiliar with using BasisPro and Wall Street Concepts

Los Angeles, Ca, Us

Primary responsibilities/essential functions:• Currently serves as a liaison between Capital Group Companies, internal/external clients and vendors regarding system outages, system enhancements and delays.• Performs system maintenance by reviewing and completing requests to update accounts or settings in business systems in response to customer needs, system issues or projects. • Develops reports by gathering requirements, meeting with business requests to clarify the purpose of the report. Determines appropriate reporting method and documents, programs, and tests reports as needed. • Provides programming, reporting and analytical services to internal and external parties while using SQL, Monarch and other database technologies. • Proficiently participates in periodic production and statement audits. • Researches, troubleshoots or fulfils request regarding output for related products Participates in projects and enhancements:• Testing enhancements and system changes; coordinates among internal/external groups to test changes prior to implementation, also validates and documents results. • Effectively develops and manages a project timeline, creates and maintains an issues list, validates work is completed by different internal departments to ensure timely completion, and draft communication plans. • Consistently considers broader impacts of alternatives before completing related project work and escalates and coordinates with others as needed. Manages system problems:• Applies troubleshooting techniques to identify the root cause, scope of the issue, and assess risk. • Collaborates with others, to effectively document the issues, progress and resolutions. • Works with other internal groups and internal/external clients to identify and implement the necessary short-term and long-term solutions.• Continuously applies quality assurance checks and utilizes technical skills to ensure a high level of accuracy to mitigate business risk

Los Angeles, Ca, Us

Primary responsibilities/essential functions:• Worked with internal and external customers regarding inquiries, processed requests, concerns or to resolve discrepancies on client’s accounts• Educated and consulted on company products and/or services via telephone, email or written correspondence.• Effectively tested and improved production enhancements for the updated Cost Basis regulations. Also trained associates on the new cost basis regulations and serviced as a subject matter expert• Ability to learn new procedures and concepts quickly and apply them with accuracy • Helped managers with process and quality improvement efforts, issue resolution and training efforts with implementation and influence• Responsible for filling in for team Manager/Manager to cover short term absences• Demonstrates effective written and oral communication skills with team members, managers, and external parties• Researched and gathers facts concerning complex request and/or sensitive issues when making effective business decisions• Led and facilitated group meetings and/or training

Los Angeles, Ca, Us

Under direct supervision of more senior staff, performs a basic to intermediate array of customer service activities and initiatives in support of the company's products and services. Interacted with internal and external customers regarding inquiries, requests and concerns while providing superior customer service. Built professional relationships with plan sponsors while educating them on our retirement websites. Demonstrates a working knowledge of internal polices and procedures and the ability to apply it to work assignments.Consistently demonstrates the ability to evaluate and appropriately address privacy and confidentiality concerns when dealing with others (internal or external clients)Demonstrates an effective and professional service orientation and builds appropriate rapport with internal and external contacts.

As a Supervisor, I was responsible for organizing the towing of vehicles from ASU’s campus. I would also handle any administrative dues: which included account reconciliation, data input and coordinating the release of vehicles. I would also dispatch parking enforcement officers to various different locations to enforce parking violations. I was also responsible to for training new associates.

As a Student Clerk, I was responsible for helping customers find books, creating store displaces and inventory. I also helped with the implantation of updating our book sorting process which made our inventory audit easier.