I have more than 18 years of Customer Care experience in the Contact Centre field. Through this time, I have built some skills, competencies and knowledge to deal autonomously with Customers questions, managing reports, process and training content development. I consider myself highly organized with an excellent ability to work in a team. I am also willing to learn and face challenges and always committed to reach the best results for the company I represent. Extremely motivated to constantly develop my skills and grow professionally.