Andrea Kauffman Email & Phone Number

Over the course of my 20+ year career in call center management (at both a direct & in-direct level), I've proven myself to be a leader amongst leaders. My impeccable work ethic and sense of team work, coupled with my creativity, knack for addressing and resolving personnel issues and true passion for making a difference separate me from the crowd. I've been able to advance my career through years of top-notch performance within an union environment along with my determination & dedication to the success of the team as a whole. I'm a results-oriented, self-driven, analytical team player with a proven track record for developing employee performance in collections, sales, and customer retention without sacrificing the highest level of customer service. I hold myself and my teams to the highest of standards while injecting a sense of family and fun into our daily routine. I possess exceptional organizational, team building, budget management & negotiation skills while priding myself on my interpersonal communication & conflict-management abilities. I have a deep understanding of HR with extensive experience in the administration of FMLA, both short & long-term disability plans, ADA, Employee Assistance, Leaves of Absence and Workers Compensation. What knowledge I may not possess when starting in a position, I quickly acquire through my dedication and drive to make every team I'm a member of a tremendous success!

Listed skills include Employee Relations, Team Building, Customer Service, Event Planning, and 33 others.

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  University Of Missouri-Kansas City

  Business Administration And Management, General