As the lone technical writer for my division, I write and edit the user documentation for 30 software applications for a component of the Department of Homeland Security. I have also tested most of these applications for usability and adherence to requirements.

Write and edit software documentation, wiki pages, marketing emails, online journal articles, standard operating procedures, briefings, and training presentations. Designed and developed templates for user guides and training presentations and wrote a style guide.Serve as “editor in chief,” reviewing and approving the written works of other team members for publication.

Used MadCap Flare to develop an online help system for EmployerXG, an application used to build customized websites that allow employers to remit benefit payments to a third-party fund office.

Designed and developed a SharePoint document library for integrating new hires into the FEPOC’s Quality Assurance and Testing department. Developed 12 documents for the library, including checklists for managers and new hires, FAQs, best practices, and a glossary of technical and healthcare terms. As a member of the redesign team for the department’s SharePoint portal, designed and developed a calendar that provides separate views for different teams within the department and a searchable SME… Show more Designed and developed a SharePoint document library for integrating new hires into the FEPOC’s Quality Assurance and Testing department. Developed 12 documents for the library, including checklists for managers and new hires, FAQs, best practices, and a glossary of technical and healthcare terms. As a member of the redesign team for the department’s SharePoint portal, designed and developed a calendar that provides separate views for different teams within the department and a searchable SME list that highlights different team members' areas of expertise.Developed a Word template and wrote two user’s guides for a pilot implementation of the HP Application Lifecycle Management (ALM) system for defect management. Edited a user’s guide on an HP ALM customization for an agile development team.Used HP ALM to perform end-to-end functional testing on the pilot defect management system, which integrated HP ALM with Serena Business Manager. Show less

Write and edit software documentation and client presentations as a member of the multidisciplinary, creative iMedia team. Projects include training materials, user’s guides, white papers, technical requirements, and help systems. Created Word and PowerPoint templates for client documents and presentations. Created a document library in the Confluence wiki language and used Adaptavist Theme Builder to create a new wiki presentation theme. Used RoboHelp version 8.0 to develop an HTML-based help… Show more Write and edit software documentation and client presentations as a member of the multidisciplinary, creative iMedia team. Projects include training materials, user’s guides, white papers, technical requirements, and help systems. Created Word and PowerPoint templates for client documents and presentations. Created a document library in the Confluence wiki language and used Adaptavist Theme Builder to create a new wiki presentation theme. Used RoboHelp version 8.0 to develop an HTML-based help system. Show less

Oversee the writing of technical reports, brochures, and manuals for internal documentation, client reference, and publication. Research, organize, write, edit, and produce content in a wide variety of complex technical publications requiring in-depth knowledge and understanding of the subject matter. Recommend overall organization and layout, editorial standards, and publication methods. Develop departmental editing standards, styles, and templates.

Developed and implemented integrated marketing communication plans for financial technology applications. Wrote and published release notes, newsletter articles, and surveys. Developed and launched e-mail marketing campaigns and tracked their effectiveness. Coordinated and implemented promotional spots on B2B web site.Planned, researched, designed, and wrote user’s guides, help systems, online training, and error messages. Managed a team of staff and contract technical writers who… Show more Developed and implemented integrated marketing communication plans for financial technology applications. Wrote and published release notes, newsletter articles, and surveys. Developed and launched e-mail marketing campaigns and tracked their effectiveness. Coordinated and implemented promotional spots on B2B web site.Planned, researched, designed, and wrote user’s guides, help systems, online training, and error messages. Managed a team of staff and contract technical writers who developed training and user support materials. Developed and maintained several SharePoint team sites. Helped to implement a Siebel Voice of the Customer database for use by sales staff.Designed page layout for user’s guides. Developed and maintained a documentation order form and worked with distribution center to maintain and track inventories of printed guides. Observed customer usability testing and conducted customer site visits to research the usability of user support materials. Show less

Served as the primary liaison between IBM’s BookManager development team and a nine-person vendor group that developed softcopy and hardcopy documentation. Managed seven writers and an editor, wrote help topics, and reviewed documents written by others.

Researched, wrote, and tested user guides, training materials, industry knowledge guides, marketing brochures, and product guides for clients such as New York Telephone, GTE, Pacific Bell, and US WEST.

Developed user’s guides and reference materials for a suite of management tools for the VM mainframe operating system. Developed help systems and worked closely with subject-matter experts during all stages of development.

Researched and wrote articles for an online news service for customers. Edited, updated, and produced informational materials. Managed an audio-visual equipment room and set up AV equipment and IBM PCs for meetings and training sessions.