Andrea Knights, Mhr Email & Phone Number

Texas, United States

Fort Lauderdale, Us

Milwaukee, Wi, Us

Tampa, Fl, Us

• Presented with exemplary ratings from students• Strengthened instructor skills and knowledge with careful evaluations• Facilitated Remote Training• Improved program designs based on requirements gathered from employees and managers.• Achieved target results by enhancing and changing teaching strategies to maximize progress.• Educated all end users with adequate knowledge, skills and abilities to perform specific informatics tasks .

Birmingham, Al, Us

Guided and prioritized key short and long range learning goals and objectives in alignment with company/regionalstrategic goals and direction•• Tested surveys to identify training needs based on projected production processes and changes.• Taught up to 15 students in a classroom setting or one-to-one• Developed lesson plans and Education guides for training/study processes

was apart of Cerner training program

Chicago, Il, Us

Traveled across the UChicago doing Pc Configurations and Scanner Configuration• Installed desktops and Laptop Configuration and trouble shoot why devices were not pining• SInstalled Scanner and Printers and maintained Epic one Supplies and Deployed Devices• Conducted Daily Huddles and provided Chat support to End-users• Service Desk specialist and set up Command center and Training Rooms

Boston, Ma, Us

Worked as Epic credentialed Trainer. Taught Inpatient Clin doc and Research.

Philadelphia, Pa, Us

provided technical support for the med surg/oncology depts.

Orlando, Fl, Us

Supported OBGYN clinic

Support physicians in the Radiation Oncology unit

Chicago, Il, Us

At the elbow support for the Urology department. Assisted clinical staff with the day to day operations

Provided support to end users in the oro facial pain clinic.

New York, Ny, Us

Ate support for cancer center, assisted end users with Epic.

Los Angeles, Ca, Us

Trained infusion nurses

Springfield, Illinois, Us

Trained health care professionals on infusion therapy and clinical documentation.

Houston, Tx, Us

Supported Beacon in the Cancer Screening Center. Assisted with establishing treatment plans and supportive therapy plans.

•Provided elbow-to-elbow support to end users in the Inpatient Department.

• Created Training Materials such as Exercise Booklets, Quick Start Guides, Tip Sheets, etc.• Applications taught were PT/OT/SLP, Neuro Tech, Respiratory, Nutrition, Case Managers and Social Workers.• Performed Super User and End User training for employees at Faulkner, Dana Farber and Bringham and Women’s Hospital.• Identified areas for improvements and build errors within, forwarded recommendations to the EPIC tech.• Managed classroom rosters, attendance, and competencies related to each training session. Provide one-on-one guidance with therapists, and other staff to assist with questions or procedures.

Coral Gables, Fl, Us

Supporting Beacon, ClinDoc and the Orders End Users during Go Live at UM Sylvester Comprehensive Cancer Center.

Coral Gables, Fl, Us

• Epic Credentialed Trainer specializing in the Beacon application for providers and nurses.• Facilitating classes in preparation for Go-Live at UM Sylvester & Alex’s Place. • Training End Users on the use of Epic Playground and E-Learns. • Cross-trained in ClinDoc and Orders.

Fort Lauderdale, Florida, Us

Coordinate the continuation of curriculum programs and academic success of individual students. Certified substitute teacher (K-12) with excellent organization skills. Versatile and effective classroom manager, quick to establish good working relationships with students and staff.

• Handled candidate sourcing by extensively using the Internet (Resume and Job Posting sites/search engines), Internal Databases, Career Fairs, Cold Calling, Referrals and other creative means. Coordinated with consultants and internal references, coordinated with candidates and line managers regarding recruitment requisitions. • Scheduled interviews (Trainees & Managerial positions), coordinated the written test, and conducted Preliminary Interviews/Screening of candidates both in person and over the phone. Negotiated the salary and terms of employment.• Handled payroll of 100 employees. Issued new hire Offer Letters, Appointment Letters, Relieving Letters, Confirmation Letters, Extension Letters, Experience Certificates, etc.• Handled Time attendance, Leave Management for the payroll and scheduled Exit Interviews and handled the queries related to Full & Final Settlement of salary.• Conducted Induction/Orientation Program for new hires. Identified and established training needs of various departments.

Investigated insurance claims to determine liability. Negotiated damage payments to settle the claims.Provided customers with excellent service resulting in top 10% team ranking.Inspected property damage to determine the extent of the company's liability and assessed the cost or value of an insured item.

Worked in the Personal Injury Protection/Medical Management Unit investigating, evaluating and negotiating medical claims.Verified coverage, legal liability and extent of damage to persons and property.Corresponded with or interviewed medical specialists, agents, witnesses, or claimants to compile information

Master'S Degree, Human Resources Management

Certificate In Cyber Security, Information Technology Project Management

Bachelor Of Science, Professional Management