Who is Andrea K.? Overview
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Quick answer
Andrea K. is listed as Operations Manager at TDCX, based in Wp. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia. AeroLeads shows a matched LinkedIn profile for Andrea K..
Andrea K. previously worked as Assistant Operations Manager at Tdcx and Performance Management Manager at Remark. Andrea K. holds Master Of Business Administration - Mba, Mba Business Administration from University Of Sunderland.
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Email format at TDCX
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TDCX
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Profile bio
About Andrea K.
Andrea K. is a Operations Manager at TDCX.
Current workplace
Andrea K.'s current company
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13 roles
Andrea K. work experience
A career timeline built from the work history available for this profile.
Operations Manager
Current
Mar 2024 - Present
Assistant Operations Manager
Current
Feb 2022 - Present
Performance Management Manager
Collaborated with internal and external stakeholders to optimize overall experience, manage effective day-to-day campaign strategy to achieve campaign KPI, and manage data reporting. Responsible for management of Customer Service Unit for clients.
Dec 2019 - Feb 2022
Client Services Manager
Cultivate client relationships, support business development, defining and delivering the agreed strategic objectives across multiple client relationships and programs. Responsible for managing ReMark’s Call Centre Partners and delivering direct marketing activities to meet pre-determined telemarketing campaigns KPI.
Sep 2016 - Nov 2019
Program Manager | Financial Institution
Manage contact center daily operation activities, sales performance, analyze campaign gaps to provide solutions, and manage working relationships with clients. Handle escalation and liaising with the processing department to ensure operation running smooth.
Nov 2015 - Aug 2016
Project Manager | Non-Financial Institution
Set up and establish business process flow for the first Facebook Outsourced South East Asia Contact Center and sales team of Inside Sales Associates and Account Managers for 7 markets (MY, SG, HK, TW, TH, VN, KR).
Feb 2014 - Oct 2015
Project Executive
Manage contact center daily operation activities, sales performance, analyze campaign gaps to provide solutions, ensure the team and daily tracking report are update and accurate. Provide training and briefing to team to ensure quality is preserved.
Jul 2013 - Jan 2014
Senior Team Leader
Manage contact center daily sales performance, analyze campaign gaps to provide training and coaching to team members.
Nov 2012 - Jun 2013
Team Leader
Manage contact center daily sales performance, analyze campaign gaps to provide training and coaching to team members.
Mar 2009 - Oct 2012
Reserved Team Leader
Manage contact center daily sales performance, analyze campaign gaps to provide training and coaching to team members.
Nov 2007 - Feb 2009
Coach
Provide coaching and training to the telemarketing sales team. Assist Team Leader to run sales activity to motivate team members.
Jun 2007 - Oct 2007
Telemarketing Sales Executive
Make outbound calls to the sales of insurance products. i.e. Personal Accident plans, Hospital Income plans, Credit Card Protections.
Oct 2006 - May 2007
3 education records
Andrea K. education
Master Of Business Administration - Mba, Mba Business Administration
Business Information System
Professional Certificate In Finance/Accountancy/Banking
Systematic College, Petaling Jaya
FAQ
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Quick answers generated from the profile data available on this page.
What company does Andrea K. work for?
Andrea K. works for TDCX.
What is Andrea K.'s role at TDCX?
Andrea K. is listed as Operations Manager at TDCX.
Where is Andrea K. based?
Andrea K. is based in Wp. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia while working with TDCX.
What companies has Andrea K. worked for?
Andrea K. has worked for Tdcx and Remark.
How can I contact Andrea K.?
You can use AeroLeads to view verified contact signals for Andrea K. at TDCX, including work email, phone, and LinkedIn data when available.
What schools did Andrea K. attend?
Andrea K. holds Master Of Business Administration - Mba, Mba Business Administration from University Of Sunderland.
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