Andrea Lau Email and Phone Number

- Consulted on Software Asset Management licensing, process design, and implementation for Fortune 500 companies- Led third-party software audits for a major software publisher- Managed a small team for outsourced engagements

- Modified VBA-based internal application to a web-based application using SQL- Consulted clients on projects related to risk management over the design and other IT-related controls

- Created, analyzed, and circulated management reports for both internal and external departments.- Assisted in the creation, analysis and monitoring of department metrics. - Quality control on internal and external reporting.

- Designed and developed a website for a Kelowna company specializing in leather goods using a Wordpress theme and CSS injections.

Assisted in creating a customized billing system using Quickbooks and Beanstreams APIs

- Provided educational, memorable and fun experiences to young campers in camp activities including archery, shelter building, orienteering, arts and crafts, stand-up paddle boarding and camp games. Mediated group conflicts between campers, and contributed to teamwork among 30 staff members.

- Provided outstanding service to guests in high volume and fast paced restaurant environment. Creatively addressed customer requests and issues to ensure highest level of customer satisfaction.

- Provided excellent service to customers in busy ice cream restaurant. Maintained high standards of service, efficiency and hygiene in store to ensure customers have outstanding experience.