Opnr is an all-in-one data-powered entertainment marketplace removing the time and friction associated with talent discovery & booking with the added benefit of fanbase-influenced ticket sales.

Investor and partner of a heritage wine and spirits company based in Michigan.

- Set first-time strategic direction and standards for data segmentation, reporting and visualization to provide expert counsel to executive team and business partners in startup environment- Managed analytics and decision science resources and developed intake process for analytics support requests- Developed intake process from scratch and managed the full analytical project lifecycle, from business development to final delivery, connecting optimization metrics to the strategic intent of campaigns and underlying business objectives- Provided analytical support and expertise on the investment round raise process- Developed innovative analytics solutions for marketing activities, email/e-CRM programs, social media and other emerging trends that helped to highlight and solve key business problems- Educated team members on the importance and implementation of actionable analytics and solutions

• Focused on research and human-centered design to add valuable thought leadership on healthcare industry and digital technology trends by being heavily involved in the tech entrepreneur ecosystem • Leading a ground-breaking pilot focused on the Medicare Advantage plan market using concepts of behavioral and data science, analytics and technology• Leading business development efforts in the identification, evaluation and development of acquisition, in-licensing, out-licensing, early-stage investment and partnership opportunities • Overseeing execution of innovation initiatives from Business Lab ideation and experiments into product pipeline• Applying governance to on-boarding programs and initiatives,and ensuring proper tracking, organizational navigation and communication for pilots in the portfolio as they advance towards productization• Providing innovation management for major Business Lab pilots that are being conducted on market facing revenue-impacting populations• Responsible for working relationship between Business Lab and other business units to refine business and product plans to mature financial forecasts, revenue generation stage, identifying Business Unit transitions, and productization• Engaging with Business Lab on innovation assessments, strategy, and startup ecosystem activities

Fourtifeye is a data aggregation platform for musicians that uses machine learning to deliver insights on blended data from an artists social, distribution, delivery tools they use everyday. Graduate of the 2019 gBETA Detroit MusicTech Startup Accelerator

• Led strategic initiative for cognitive process automation in Customer Service & Economic Development organization and identifying associated opportunities for savings w/ the following processes: - Credit & Collections: ID fraud, theft, home heating credit & bankruptcy processes - Contact Center: Correspondence & start/stop service processes - Billing & Metering: Meter-to-cash & bill outsorts processes• Applied both a universal and human-centered design approach to solving complex problems• Portfolio/product owner for innovation and technology initiatives in Customer Service & Economic Development organization, including roadmaps for IoT, artificial intelligence, machine learning, customer engagement center technology, customer journey mapping and digital experience benchmarking• Responsible for facilitating brainstorming sessions with leaders to identify themes, generate new ideas and create prioritization• Key influencer and content creator for presentations to communicate with internal and external audiences• Responsible for determining economic feasibility (hard savings) and testing innovations• Identifying strategic opportunities and evaluating problems using continuous improvement methodologies

• Focused heavily on applying continuous improvement strategies to processes in customer service & marketing driven by analytics findings• Developed roadmap complete with strategy for building out a platform for end users to utilize data to drive business decisions• Established the CS data governance committee and the vision for analytics and insights team• Lead customer service on emerging big data, AI technologies, text and predictive analytics • Developed and implemented new speech/voice analytics program complete with departmenttraining to improve customer satisfaction and processes in call quality, customer experience and digital experience• Created and implemented Tableau dashboard rollout/adoption strategy

• Responsible for consulting and developing phase one digital strategy for SCAN Health Plan located in Long Beach, CA• Responsible for researching and providing guidance on CMS selection, applicable social media tools, web/application analytics platforms and evaluation of connectivity to existing legacy systems• Managed contracted creative agency and software development firm• Developed functional requirements for development firm along with stakeholders andcollaborated on prototypes with creative agency• Evaluated needs and developed requirements for SCAN’s entrance into the social mediaand analytics space

• Oversaw a variety of interesting and challenging digital innovation projects on both the health care and provider side• Brought together technical and business project team members; assigned responsibilities and coordinated work• Took on role as a product owner, strategist and champion for custom-developed web and mobile products and applications• Developed the long-term strategy for products, made decisions that impacted each product, participated in the vendor selection process, and managed releases and QA oversight

• Completed comprehensive web and social media audit upon arrival in newly created positions• Established project scope by studying business drivers, validating requirements and obtaining input from stakeholders and SMEs• Monitored project progress, conducted design and implementation reviews and escalated issues as necessary• Met cost standards by monitoring expenses and implemented cost-saving actions• Established new working relationship between web and marketing/communications team • Created job descriptions for new web team members and assisted in interviewing content specialists• Partnered with UX agency to establish use cases, proper wireframes/prototypes and optimal user experience flows • Evaluated and selected various web analytics tools