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Andrea Bishop is listed as Director of Support Strategic Initiatives for wpvip.com at Automattic at Automattic, based in United States. AeroLeads shows a work email signal at andrealeebishop.com and a matched LinkedIn profile for Andrea Bishop.
Andrea Bishop previously worked as Director of Support Strategic Initiatives at Automattic and Director Of Global Support, Customer Success Senior Leadership at Automattic. Andrea Bishop holds Bachelor Of Science, Applied Mathematics from Bowling Green State University.
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AeroLeads found 1 current-domain work email signal for Andrea Bishop. Compare company email patterns before reaching out.
I believe in empathetic leadership, empowering employees, and connecting the dots between people & projects, problems & experts, workloads & availability.I follow common sense, my moral compass, and the creed my company uses to align our value system.https://automattic.com/creed/I use data and interviews to make informed decisions whether to iterate or raze a broken process. I am unafraid of taking ownership or having direct conversations. I work hard at being a transparent leader making my intent and future plans known. I bust silos and champion collaboration.I want to hire talented people around the globe who bring diverse skills, stories, and experiences. The majority of my work, and therefore my hiring interviews and trial process, are over text either real-time or asynchronously depending on time zone. Come work with me: https://wpvip.com/careers/
Listed skills include Wordpress, Technical Writing, Blogging, Social Media, and 10 others.
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San Francisco, Us
Driving continuous improvement and operational excellence within VIP Support through data-driven problem-solving, efficient processes, and internal education, ensuring a high-value and sustainable experience for our customers and employees. Implementing the vision of the Vice President of Global Support.
San Francisco, Us
Building cross-functional teams of support experts and software engineers; scaling, adapting, future-proofing multiple 24/7 globally distributed teams; shaping career trajectories of our support roles including hiring, onboarding, and teammate development; growing future leaders; ensuring everything we do ties back to our priorities and success of our customers.
San Francisco, Us
Coordinating the strategic direction of the Customer Success division for 6 months; representing the needs of our customers to Product, Sales, Marketing, and Finance on the executive committee; reporting to the CEO; unblocking Customer Success senior leads; continuing to provide guidance to the Support leads until I step back in the Director of Support role in October.
San Francisco, Us
Moving more into strategy and long term goal planning for building resilient 24/7 global support teams. Onboarding, leading, and growing future leaders for the company. Running performance reviews, operations management, project prioritization, professional growth development, mentorship, cross-team collaboration.
San Francisco, Us
Coordinating and hiring for a large support team to help WordPress VIP clients around the globe. Leading leads, 1:1 check-ins with individual contributors and leads, performance reviews, operations management, project prioritization, professional growth development, mentorship, cross-team collaboration.
San Francisco, Us
Working with some of the biggest brands on WordPress https://vip.wordpress.com/clients/. Supporting clients with high-touch, concierge support via tickets and real-time discussions. In-depth research and debugging, detailed error reporting, and documentation updates. Solving tough problems in high-pressure situations with client sites, complex dependencies, multiple stakeholders, themes, and platform tools that often deal with edge cases and WordPress internals at scale.
San Francisco, Us
Co-leading a 45-person mixed team of support, designers, and developers, weekly 1:1s, giving feedback, leading initiatives, writing performance reviews, on top of individual contributor duties.
San Francisco, Us
Helping customers of WordPress.com through a mix of education, documentation, bug-hunting, and feature testing.Support ticket work included: domain, billing, WordPress support; pattern detection; efficiency requests; automation advising.Live chat work included: supporting 5+ people simultaneously; educating support how to be better at live chat; WordPress support; error reporting.Other duties: training; mentoring; travel coordination; event staffing; project management.
Website consulting, technical writing, technical editing, software testing, technical support, illustrations, and software content development.
Taught a broad range of hands-on-laptop courses for 3-70 students per class on a variety of Electric Quilt software subject matter for PFAFF, VSM, VSM Canada, Checker Distributors, NQA, Bloomington Quilt Guild, Nebraska State Quilt Guild, and various quilt shops.
Technical Writing/Print Media:* Wrote multiple company software user manuals (documentation and tutorials)* Worked as Editor on company books for other authors* Served as Technical Reviewer for other company editors* Sought out as Technical Reviewer by other authors/customers/companies * Helped write words for packaging, flyers, contests, and CD artwork* Created Help databases within software programs* Blogger on software tips, company news, and company-related articles* Appeared in numerous magazinesSoftware Training:* Attended 3 to 8 conventions/trade shows a year and worked in company booths* Demoed software to existing and potential customers (in English and German)* Answered questions in both one-on-one and group situations* Educated wholesale customers on ways to "sell-through" to their customers* Presented various back-to-back lectures for wholesale customers at conventions* Taught software in classrooms (25 students on laptops) at multiple conventions* Skilled at keeping the class together & catching up slow students Television Spokesperson:* Chosen as company spokesperson for ability to talk, demo software, deal with the unexpected, and still smile all at the same time* Prepared topics, materials, and demonstrations for television* Adept at recording in "one take" with or without a script* Appeared on 36 episodes of America Quilts Creatively and 6 seasons of Quilting Arts (roughly 80 PBS episodes together), and 16 shows for QNNTV.com * Recorded many impromptu television commercials at trade shows
Web Site Development:* Created and organized 1000+ page company web site for over 10 years (electricquilt.com)* Integrated, managed, and upgraded e-commerce shopping cart system, "blog" software, and forum software* Created and supervised web pages contained in software programs* Trouble-shooted all HTML, ASP, PHP, and CSS issues for graphic designers* Programmed web forms and created SQL databases for customers to sign up for newsletters, register products, and participate in software groups* Configured dedicated server and moved, reinstalled, and updated 4 company sites/software* Installed and configured ASP/SQL eCommerce solution for new ITunes-like site selling digital downloads (myeqboutique.com)* Programmed new and re-programmed existing ASP pages to integrate multiple applications together into one coherent siteSoftware Development:* Tested over 38 software programs for quirks, bugs, repeatable crashes, and typos* Assisted programmers with finding bugs by supplying pseudo-code of occurrences* Created content for software* Recorded tutorial videos of computer screen for software integration* Worked as Project Lead for over 10 software programsTechnical Support:* Extremely familiar with Windows environment and differences in operating systems* Skilled at solving complex software interaction issues over phone, via email, and in person (English and German)* Patient with frustrated customersCustomer Service and Sales:* Quick and courteous over the phone when taking orders* Queried database for sales information* Creative in resolving customer disputes to keep both the customer and company happy* Excellent at data entry* Good at interpreting sales and actuary data and leveraging that for more sales
Website design, website maintenance, website consulting, e-commerce solutions, connecting through social media, blogging
Taught a broad range of hands-on-laptop courses for 24-27 students per class on a variety of Electric Quilt software subject matter over the course of 3 days.
Taught a broad range of hands-on-laptop courses for 30 students per class on a variety of Electric Quilt software subject matter over the course of 3 days.
Taught a broad range of hands-on-laptop courses for 25 students per class on a variety of Electric Quilt software subject matter over the course of 2 days.
Quick answers generated from the profile data available on this page.
Andrea Bishop works for Automattic.
Andrea Bishop is listed as Director of Support Strategic Initiatives for wpvip.com at Automattic at Automattic.
AeroLeads has found 1 work email signal at @andrealeebishop.com for Andrea Bishop at Automattic.
Andrea Bishop is based in United States while working with Automattic.
Andrea Bishop has worked for Automattic, The Electric Quilt Company, Freelance, National Quilting Association, and Indiana Heritage Quilt Show.
You can use AeroLeads to view verified contact signals for Andrea Bishop at Automattic, including work email, phone, and LinkedIn data when available.
Andrea Bishop holds Bachelor Of Science, Applied Mathematics from Bowling Green State University.
Andrea Bishop is listed with skills including Wordpress, Technical Writing, Blogging, Social Media, Web Design, Electric Quilt Software, Public Speaking, and Technical Support.
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