• Lead the planning and execution of high-end corporate incentive trips, managing events with per-person values between $20K–$30K.• Develop and manage comprehensive event budgets, ensuring alignment with client goals and financial constraints.• Spearhead vendor relations and oversee logistics for all program activities, transportation, and accommodations to deliver seamless experiences.• Act as the primary point of contact for clients, leading program debriefs, budget meetings, and travel operations discussions.• Collaborate with creative teams to propose innovative décor, entertainment, and food & beverage options that align with client objectives and event themes.• Maintain an expert-level knowledge of food and beverage trends, curating bespoke menus and unique dining experiences.• Consistently achieve client satisfaction ratings exceeding 90%, ensuring repeat business and long-term partnerships.

• Managed a six-person sales team, setting performance goals, monitoring milestones, and providing ongoing support to drive sales growth.• Increased event registrations by 500% and revenue by over $1M in the first year through innovative sales strategies and targeted marketing campaigns.• Directed the production of livestream events across multiple time zones, ensuring seamless coordination of technical equipment, staff training, and issue resolution.• Oversaw full lifecycle of event budgets, from initial planning to post-event reconciliation, ensuring profitability for all events.• Negotiated contracts with vendors, venues, and suppliers to secure favorable terms and ensure high-quality services.• Led cross-functional teams in the execution of virtual and hybrid events, contributing to a significant shift in the company’s event strategy.

• Revamped the agency’s Continuity Operations Plan, establishing protocols for remote work and emergency response during disruptions (e.g., pandemic).• Designed and implemented new travel planning procedures to streamline the approval process and improve compliance with state and federal regulations.• Managed complex travel itineraries for state employees, ensuring cost-effectiveness and adherence to travel policies.• Worked with the Business Services Manager to refine office processes, improving efficiency and service delivery across the agency.

• Managed corporate and social events, driving over $300K in food and beverage revenue annually while exceeding banquet revenue targets.• Coordinated planning and execution of large-scale events with revenue ranging from $700K to $1.3M, ensuring flawless operations and client satisfaction.• Led event teams to consistently deliver high-quality services, resulting in a year-over-year increase in guest satisfaction (Intent to Recommend score of 87.5%).• Developed and implemented process improvements to streamline event communication, including the creation of event resumes and BEO reports.

• Produced 20+ large-scale events annually, managing 500–10,000 attendees and generating event revenues between $136K–$750K.• Oversaw all aspects of event logistics, including A/V setup, stage design, and performance requirements, ensuring top-tier execution.• Managed cross-functional event teams of 10-40 staff, delivering training programs and developing operational efficiencies.• Built and maintained B2B relationships with key vendors, ensuring reliable and cost-effective partnerships year after year.• Played a key role in the company’s transition to Salesforce, helping integrate financial tracking and budgeting into the platform