Andrea Leon Email & Phone Number

Zapopan, Jal., MX

Jalisco, México

• Drives multiple complex operational processes, such as configuration & quote, deal coordination, bid management.
• CSSM coverage for US and Canada Personal Systems; dMPS and SPTS.
• Point of contact for Dynamics, Order Management, Sales Contract and HP2B questions. Accomplishments
• Pioneer of the first CSSM hybrid role which consists on give support to Hybrid ISRs including the following activities: Sales Contract ID creation and modification, Order Management guidance, Regional and Global SKUs.
• Rio Rancho workshop 2023 – CSSM Journey presentation.
• Process documentation: Accesses for new joiners, MS4 guide and Microsoft Dynamics guide.

Guadalajara, Mexico Metropolitan Area

• Ensures the accuracy and timeline for order management reporting and analysis to the business.
• Consults with business leaders to guide and influence strategic decision-making within a limited scope.
• Proactively identifies opportunities for process improvement and people engagement.
• Actively reviews and analyzes the metric control within Direct North America Customer Operations Enterprise team to ensure a proper workload balance.
• Documentation Control team – Analysis and assignation of new manual Purchase orders to CSRs for order creation process based on a compliant process.
• Order Entry team - Performs order creation including DaaS, Bentonville, Vacs, DEMO business for Personal Systems and regular Enterprise/Commercial Pos.

Mexico

• Customer engagement management advisor IIAccomplishments:
• Part of the ERP solution implementation at HP Inc.
• Monthly Americas Operations Spotlight – recognized by Mark Bakker for Excellence and Improvement.
• Leading the Way award winner: Recognize for: Make it happen / B2B EDI North America Siemens order fallout.
• Certification of appreciation by Maly Monteon for cleaning up all the backlog and doing improvements on the process impact: possibility on increasing business $30M per year.
• Yellow Belt Certification.

Guadalajara, Mexico Metropolitan Area

Customer service representative on the Small and Medium Business department and Subsidy program / Demand planner and replenish inventory for SMB

Guadalajara, Mexico Metropolitan Area

Customer service representative on the Small and Medium Business department and Subsidy program

Guadalajara, Mexico Metropolitan Area

Agent customer service representative, billing department

Guadalajara, Mexico Metropolitan Area

Agent customer service representative and floor support representative at the billing department.