Andrea Leopard Email & Phone Number

Develop and sustain comprehensive documentation for departmental and cross-functional processes. Establish and uphold best practice documentation for sales methodologies. Design and implement new Salesforce operational workflows to meet team needs and requirements. Act as the subject matter expert and primary liaison for Salesforce and other enterprise systems within the team. Ensure the accuracy and consistency of data across all aspects of Salesforce. Support the organization by conducting quality assurance for systematic bulk updates. Analyze and report on team performance and activities, providing insights to leadership.

Seattle, Washington

Coordinating improvements/maintenance/repair work to contractors, vendors and landlords ensuring work is cost effective and of appropriate quality. Processing rent and lease payments. Obtaining approval and communication with landlords, managers, staff and tenants regarding scheduling, status, options, cost, etc. as needed based on site need. Developing and manageing relationships with customers both internal and external. Manage work order process including assignment, and timely resolution. Coordinating and address preventive maintenance schedule for each facility, and confirming all is carried out in a timely and cost effective way. Maintaining appropriate documentation. Keeping management abreast of issues or concerns. Owning and managing service and materials vendor relationships as needed. Procuring furniture, medical and office supplies. Compiling data around operating and capital budgets. Invoice reconciliation including coding, verification job was complete and pricing is appropriate. Process development including creating processes, templates, and forms.

El Segundo, Ca

Supporting a facility with 150 offices and over 500 staff members. First point of contact for all members and visitors, ensure steadfast delivery of professional, wholehearted service. Handle escalations or member concerns when possible and notified management of matters that required their support promptly and courteously. Receive and disseminate incoming and outgoing mail and packages. Consistent study of faces and names for utmost personalization. Support floor operations as necessary (troubleshooting devices, leading guests to a conference room, etc.) Toured interested parties when management was unavailable. Responsible for pulling an reviewing security footage as needed. Regular correspondence with accounting department on all invoicing. Heavy data tracking in Excel, and Google Suite. Primary contact for data reconciliation projects to ensure systematic accuracy. Conducted regular audits once cleanups were completed to ensure future projects were not needed. Using project tracker Asana for all projects including on-boarding and off-boarding new members. Adept at on-boarding members and tracking relevant data such as membership type, account information, transactions, and member history. Using multiple systems daily including Salto, Salesforce, Solve (CRM). Responsible for issuing of parking passes, keys, access cards and invoicing when those were lost. Training incoming Front Desk Associates. Creatively curate weekly member mailer with latest happenings onsite and surrounding locales. Generate weekly member schedules of events on site. Ordering all office supplies. Responsible for abiding by a budget and sought out savings. Was able to cut $3000 in monthly spends from start date to end date. Conducting regular inventories of supplies including electronics. Ensuring all equipment was in working order, made service calls as necessary. Directing 3 members of maintenance staff as needed for room resets and cleaning duties.

Hawthorne, Ca

Directly supporting a field based team of a VP, 4 directors, 32 managers and over 300 reps.Creating/developing, generating and distributing daily reporting utilizing pivot tables, v-lookups etc.Maintaining, monitoring and ensuring our various systems are functioning accurately Formstack, Data Everywhere, back end data base connections for reporting purposesArranging travelReconciling expensesCoordinating team meetings including: meeting space, accomodations, prizes, meals, activities etc.Preparing PPT presentationsScheduling meetingsCalendar and email management for VPAssisting with supervisory changesVarious administrative tasks as requested by the team

Inglewood, Ca

Organizing, directing, and monitoring daily activities of operations and environmental personnel.Assisting in developing and implementing facility policies and procedures.Ordering and maintaining office supplies, products, clinical supplies and other inventory.Preparing reports and correspondence as needed.General clerical/administrative duties as needed including but not limited to answering phones, filing, preparing correspondence and memoranda, faxing, copying, and mailing.Keeping up to date on overall activities of the team, identifying problem areas and taking corrective actions and notify Director of Operations regarding staffing problems. Managing requests for vacations and requests for time off Managing the time clock system and report work hours of employees Inspecting offices and notate damages or repairs and get them taken care ofPerforms other duties as assigned by Director of OperationsConfers with key departmental heads and gauges specific IT requirements such as desktops, laptops, computer peripherals and networking equipment.

Torrance, Ca

Primary point of contact for 5 Managers and 300 field associates based in NY, AZ, and CA Auditing time submissions and following up with individuals as neededProcessing of mileage and expense reimbursementsProcessing of stipends and other allowancesCoordination of manual checks issued between pay cycles as neededCalculating and entering bonuses based on performance Partnering with HR to ensure final pay is accurate and timelySupport desk analyst for payroll related questionsCompiling data and reports for management teams as well as HRResolving pay related escalationsCommunicating summaries of time entry to Managers for verificationArranging travel and coordinating stipend reimbursementsReconcilliation of company issued credit card purchases made by director Creating and sending team newsletter

El Segundo, Ca

Supporting Team of over 400 Managers and 15000 field associatesLink to Field/Operations for HR and TAPay increase processing and promotion and process development for the fieldMaintain System Org Structure and store alignment of over 4000 locations within database Regularly audit data to ensure accuracyDevelop efficiencies such as automation of processesPartner with Human Resources, Talent Acquisition, systems and Field Execution to develop and implement operational processes. Worked directly with VP on developing internal processes with relation to pay increases, and eligibility for promotion.

El Segundo, Ca

Supported a team of 100 managers and 4000 associates in the fieldProvided key operational support to Field Recruiting, Field Operations and Client Services to aid in the execution of field events. Direct contact to Internal Operations for Field RepresentativesHeavy phonesBuilt and relayed trainings for policy updatesCompleted and processed HR paperwork for managers in the field

El Segundo California

Organized and responded to email, phone and inter-site inquiriesHigh volume calls 100-150 per dayCompiled reports and tracked returns, refunds, and defective productWithin 3 months became head of departmentMaintained direct contact with Record label of artistsTrained two reps following my startManaged package tracking and shipment via USPS and UPS

Manhattan Beach, Ca

Establishing and maintaining relationship with stores beyond the US. Heavy e-mailsPlacing orders for retail customersMonitoring progress, stock, payment and shipment of orders. Compiling reports and sending them to customer to keep abreast of progress.

Beverly Hills, Ca

Tech support and general navigation assistance to hundreds of customers daily.Heavy phones for an inbound call center (Aprox. 100 calls/day/rep)Monitored and regulated fraudulent credit card use.Lead training for new employees on site uses/ navigationServed as supervisor when one was not present.Provided tech support and answered inquiries via e-mail.Reached and maintained top ten sales in the companyOrganized luncheonsReported directly to the VP of Member Relations regarding employee morale

Hawthorne, Ca

Supervisor/support to 55+ employeesDaily interaction with five different record labels, under Parent labelBooked all company travelHeavy phones/ front desk/ reception/secretarial dutiesMetering and sorting incoming and outgoing letters and parcelsOrdering and maintaining company suppliesOrdering Jewel Box Platinum plaquesOrganizing events, including company functions and annual company retreatsEstablished and maintained direct contact with artistsCompiled and distributed weekly reports including Soundscans and company meeting minutesResponsible for intern programResponsible for hiring and supervising grounds maintenance including janitorial and gardening crewsForwarded and responded to general office emails (250+ daily)Organized and assembled mass mailingsU.S. assistant to company owners while in L.A. office

Hawthrone, Ca

Heavy phones, Mass mailings, Compilation and distrobution of artist press kits, Assisted Office Manager/covered duties in her absence, Tracking calls to monitor album sales, Maintained and established relationships with retailers to ensure product priority