Andrea Let, Ba, Cfe Email & Phone Number

Federal Way, Wa, Us

Tukwila, Wa

· Successfully conducted research and prepared case files and built good relationships with law enforcement for ongoing investigations.· Gained thorough knowledge of all federal and state laws and regulations pertaining to the financial institution industry.· Analyzed, monitored, and responded to internal fraud detection system for suspicious/fraudulent activity.· Trained staff and educated members on emerging and identifying various fraud trends. Documented article and continued ongoing training to assist staff with catching fraud.· Maintained exceptional caseload through highly-effective time management, ensured accurate and timely reporting.· Identified, investigated, and created complex fraud rings while pursuing law enforcement involvement.

Tukwila, Wa

· Professionally and efficiently handle in person and telephone inquiries while instructing on the best course of action relating to fraudulent acts.· Analyze all incoming fraud alerts or inquiries for new or existing accounts.· Monitor department fraud detection system for suspicious/fraudulent debit card activity.

Miami

· Successfully manage caseload of Asbestos bankruptcy claims through obtaining required documentation.· Excellent attention to detail by reviewing facts and properly following criteria to process claims.· Coherently processed claims through claims handling entities for Asbestos bankruptcy trusts.· Analytically scanning and reviewing medical records to ensure they meet each trust’s criteria.· Efficiently and correctly resolving claim deficiencies through accurately entering data.· Strongly and effectively communicate with numerous clients in regards to the individual claims. · Management of daily assignments and reports through Excel, Word Document, and Access.

Miami, Florida

• Accurately entered data for large cases for trial, hearings and deposition preparation.• Filed transcripts in a timely manner for civil appeals through the Florida Courts E-filing portal.• Successful rapport and completion of services requested from numerous law firms.• Provide excellent product/service information by answering questions and offering assistance.

Woodinville, Wa

• Collected, recorded, organized, and analyzed data relative to research of legal issues.• Successful intake and rapport of client inquiries in various areas of law: personal injury, worker’s compensation, medical malpractice, and mass torts.• Affluent in utilizing customer relationship management products such as Salesforce, MediConnect, Stealth, and Sugar.• Detail-oriented in keeping track of phone calls, e-mails, correspondence, reports, and files.• Provided excellent customer service in all dealings with all contacts, even in high stress situations.

•Successfully processed small payday, installment, title, and small business loans online and at the branch.•Provided exceptional customer service with a track record of 14 perfect scores on corporate assessments for achievement.•Conducted daily audits of customer applications in compliance with state laws. •Accurate and efficient data entry of customer information. •Provided support to five states of laws and regulations various loan products in Washington, California, Nevada, Idaho, & Colorado.

Des Moines, Wa

• Front desk duties, answering phone calls proficiently and transferring to appropriate destination.• Successfully completed projects in support of university staff such as copying, organizing assignments, and drafting documents.• Filing of student documents while helping with other office duties.• Guide students through the college online system.