Identifying improvements within the debt collection process, working on the implementation of a new debt collection system, KollenoManaging the credit control process for multiple brands with different criteriaArranging the monthly direct debit collections as well as the direct debit bouncesFollowing the credit control process progressEnsuring efficient and appropriate credit control and management controls are in placeManaging more difficult accounts with a hands-on approach, and achieving settlementsSetting up negotiation processes to deal with disputesManaging write-offs, bad debt provisions, and setting up of payment plansReviewing and reporting on aged debtorsManaging ad hoc credit control and AR related information requests by staying in touch on a daily basis with Accounts and Billing TeamComplete responsibility and accountability for all credit control and AR mattersCredit Card collection organisation in bulk by using BlinkSending reminders to customers by mail merge to show outstanding invoicesMonthly credit control reporting, ensuring the risk of bad debt is minimised, providing monthly reports to senior management on the current status of ledger

Managing cost analysis in GBP, EUR, USDArranging requirements according to L/C, booking insurance, dealing with BOL, COO by Logistics Team and Test Reports by Purchasing Team. COC requests to be arranged with Quality Assurance Team.Raising quotations in local and foreign currenciesUsing Pivot table for Data management in order to raise accurate quotationsWorking close with Account Managers for customer’s requirement, with Finance Team in order to open customers’ account, confirming Payment Terms by running Credit Check

- Bookkeeping: carrying out the VAT return process with the accountant by utilising QuickBooks system - Purchasing new office equipment which includes computer, phones for new employees and for business needs - Assisting with the execution of general in-house administrative tasks, e.g. proof-reading contracts, organising car servicing, insurance and return to lease firm - Accurately paying both domestic and international suppliers and contractors - Placing orders with suppliers and ensuring the smooth delivery regarding custom requests, arranging credit for undelivered orders, and getting in touch with suppliers with regards damaged shipment and invoice request - Handing Elavon, Stripe, PayPal and WooCommerce payment systems - Implementing new shipment procedure due to Brexit - Organising invoices and debt collection since 2019 - Opening an account with ParcelForce courier service company, Dealing with Vodafone special bundle request - Liaised with web developers and completing testing of new website - Facilitating occasional customer visits

This role was helping me to improve my customer care skills and handling of technical queries- Processing online orders- Raising quotations- Trusted customer care over the phone- Technical support- Handling returns, raising credit notes- Tracking deliveries with the courier company

From order receipt to delivery, regularly deputise for manager.- Managing online orders- Proactive problem solving and managing relationships with customers and other department- Maintaining contact with the courier company- Invoice control

Sole responsibility for accounts payable department.- Raising debit note to suppliers for credit notes- Supervise petty cash, banking the received checks- Stock management - Supplier orders/refunds/credit - Invoice entry / payments- Weekly and monthly cash report- Bank reconciliation- Expenses claim

I was working as part of a fast-paced environment, which improved my ability to work efficiently under pressure.Responsibilities included customer relations, sales and ancillary duties

Promoted from general assistant to Team Leader and Project Manager. Day-to-day duties included managing a small finance team; customer relations; implementing new company directives.Helped manage the successful integration of newly acquired companies and redesign of company website.- Team management- Liaising with CEO- Liaising with legal department and accounts- Keeping in touch with key customers - Liaising with new acquisitions- Checking customer credit- Organising departmental meetings- Submitting reports

Promoted from phone operator to administrator tasked with fulfilling customer orders, customer relations for this TV and telephone network provider.- Drafting contracts, billing and ADSL caller number handling- Resolving customer issues

Handled customer calls for this international telephone provider. Handled Yellow Pages; inland telephone number enquires; student discounts