Reconciled the expense and optional sales reports from Tour Directors using Excel Spreadsheets.• Supported and worked closely with Tour Directors all over Canada• Looked up and verified credit card transactions on Square.• Booked travel arrangements for Tour Directors (ex: Flight, Train, Coach) and looked up rates for hotel accommodations if they needed it.• Provided Tour Directors with tour supplies such as name tags, vouchers, optional sales reports and other documents and Manuals.• Answered the 1-800 line and transferred calls to the correct person.• Assisted with Tour Director Payroll by completing activation and de-activation charts.• Worked closely with the group operations team and accounting department.• Investigated credit card issues such as double charges, and processed refunds accordingly• Processed new reservations, cancellations, and amendments to existing reservations• Responded to queries regarding itinerary products and services from clients, and supplier• Build relationships with key clients• Proofed reservations to ensure the accuracy and smooth running of booked itineraries• Responded to complaints post travel• Maintained high level of product and geographical knowledge

Team 1 Academy- is a company that does trainings for Health and Safety. My responsibilities include:- Ensure that certificates and documents are in place for companies and customers- Keep accurate records in the office and assist where needed- Work under tight deadlines- Update documents, scan and convert physical documents to electronic files

• Reconciled the expense and optional sales reports from Tour Directors using Excel Spreadsheets.• Supported and worked closely with Tour Directors all over Canada• Looked up and verified credit card transactions on Beanstream & MONERIES.• Booked travel arrangements for Tour Directors (ex: Flight, Train, Coach) and looked up rates for hotel accommodations if they needed it. • Provided Tour Directors with tour supplies such as name tags, vouchers, optional sales reports and other documents and Manuals.• Answered the 1-800 line and transferred calls to the correct person.• Assisted with Tour Director Payroll by completing activation and de-activation charts.• Worked closely with the group operations team and accounting department.• Investigated credit card issues such as double charges, and processed refunds accordingly

Reconciled the expense and optional sales reports from Tour Directors using Excel Spreadsheets.•Supported and worked closely with Tour Directors all over Canada• Looked up and verified credit card transactions on Beanstream.• Booked travel arrangements for Tour Directors (ex: Flight, Train, Coach) and looked up rates for hotel accommodations if they needed it.• Provided Tour Directors with tour supplies such as name tags, vouchers, optional sales reports and other documents and Manuals.• Answered the 1-800 line and transferred calls to the correct person.• Assisted with Tour Director Payroll by completing activation and de-activation charts.• Worked closely with the group operations team and accounting department.• Investigated credit card issues such as double charges, and processed refunds accordinglyMy contract got extended to about 3 months. I helped out the Sales and Marketing Department with a special project. I was responsible with the following:• Update important information on transportation vouchers such as schedule, direction of travel, and location.• Update information on excursion vouchers.• Contact suppliers via email to get the necessary information.

Reconciled the expense and optional sales reports from Tour Directors using Excel Spreadsheets.•Supported and worked closely with Tour Directors all over Canada• Looked up and verified credit card transactions on Beanstream.• Booked travel arrangements for Tour Directors (ex: Flight, Train, Coach) and looked up rates for hotel accommodations if they needed it.• Provided Tour Directors with tour supplies such as name tags, vouchers, optional sales reports and other documents and Manuals.• Answered the 1-800 line and transferred calls to the correct person.• Assisted with Tour Director Payroll by completing activation and de-activation charts.• Worked closely with the group operations team and accounting department.• Investigated credit card issues such as double charges, and processed refunds accordingly

This is a temporary placement agency. I worked in a variety of different offices as a receptionist. • Answered and transferred calls.• Directed customers to the correct person or department.• Accurately entered data into various databases.• Updated patients contact info and made new appointments in Cliniko.• Coordinated and distributed mail to correct employee or department.• Shipped outgoing mail via UPS

• Provided customers with information on Air fare, vacation packages, cruise packages, hotels and other products.• Paid close attention to the customers' needs and wants in order to help them better• Created new bookings, modified existing bookings, and made cancellations.• Followed proper cancellation policies when canceling bookings.• Spoke to customers over the phone, via e-mail, or in person.• Correctly filed invoices and e-documents based on last name.• Used various reservation systems including TTS Softvoyage and Revnet to look up quotes and make bookings.

• Quickly answered calls in a fast-paced environment- about 50 calls or so a day.• Over the phone made new reservations, modified existing reservations and made cancellations.• Spoke over the phone to both travel agents and customers.• Provided information on hotels, air, transfers and all-inclusive packages.• Worked with sale targets and sold ancillary products such as insurance, seat packages and excursions.

• Quickly and accurately scanned grocery items.• Processed cash, debit, credit and gift card transactions.• Processed personal and corporate cheques.• Helped customers find the products that they were looking for.• Provided prompt and courteous service.• Trained and supervised new cashiers.