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@helium10.com
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2 phones found area 269 and 212
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LinkedIn matched
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Andrea Lutz is listed as Director of Customer Experience at Helium 10 at Helium 10, based in Los Angeles Metropolitan Area, United States, United States. AeroLeads shows a work email signal at helium10.com, phone signal with area code 269, 212, and a matched LinkedIn profile for Andrea Lutz.
Andrea Lutz previously worked as Director of Customer Experience at Helium 10 and Senior Manager, Customer Operations at Weedmaps. Andrea Lutz holds Bachelor Of Science (Bs), Communicative Disorders And Deaf Education from Utah State University.
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AeroLeads found 1 current-domain work email signal for Andrea Lutz. Compare company email patterns before reaching out.
I'm a customer experience enthusiast with a knack for coaching managers, leading high-performing customer support teams, and driving strategic initiatives in high-growth SaaS environments. I specialize in building scalable support structures, fostering a positive team culture, and achieving exceptional customer satisfaction.
Listed skills include Digital Marketing, Email Marketing, Advertising, Social Media, and 14 others.
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A career timeline built from the work history available for this profile.
Irvine, CA, US
-Spearheaded strategic initiatives and operational oversight for customer support & success, optimizing white glove onboarding experiences for flagship products.-Established and managed robust support programs, bridging the gap between Product, Engineering, and Support teams.-Managed offshore support team of 50+ agents handling 3k+ weekly support requests.
Orange County, CA, US
-Directed B2B and B2C support teams, ensuring rapid and comprehensive assistance for all platform users.-Pioneered a content review program, moderating 40k+ reviews/year, significantly reducing moderation time (~80% reduction) through streamlined operations and proprietary tooling development.-Oversaw a team of 12 agents across phone, email, and chat.
New York, US
-Orchestrated global support operations, providing comprehensive B2B & B2C support for 3D printers.-Led teams through successful product launches, driving efficient issue resolution and enhancing customer satisfaction.-Optimized support metrics by managing cost per unit sold and refining ticketing workflows for enhanced operational efficiency.
Atlanta, Georgia, US
-Established and led a team of 8 specialists, markedly improving technical support performance and client perception through operational enhancements.-Managed critical issue escalation, system migrations, and robust employee training programs.-Acted as a key contributor to new business development, leveraging technical expertise in high-stakes meetings.
Long Island City, NY, US
-Managed strategic growth for 40+ broadcast television stations, ensuring user-friendly sites and increased revenue from 20% to 45% between 2007-2015.-Drove client development, expanded sales, and provided proactive service, contributing to the launch of new offerings and account development.-Conducted client training on DFP and digital ad sales best.
Long Island City, NY, US
-Led the client-facing launch of third-party site commenting and direct email systems, ensuring successful implementation for over 200 clients.-Communicated setup and post-launch steps via weekly webinars, managing client instruction and training while maintaining aggressive project schedules.-Provided comprehensive monthly reports, analyzing site metrics.
New York, NY, US
-Led a site content support team, overseeing hiring, training, and fostering a team-centric culture while ensuring excellent customer service in a fast-paced setting.-Collaborated cross-functionally with IT and UX teams, conducting rigorous site testing, bug troubleshooting, and ensuring flawless site releases to optimize user experience.-Resolved.
Quick answers generated from the profile data available on this page.
Andrea Lutz works for Helium 10.
Andrea Lutz is listed as Director of Customer Experience at Helium 10 at Helium 10.
AeroLeads has found 1 work email signal at @helium10.com for Andrea Lutz at Helium 10.
AeroLeads has found 2 phone signal(s) with area code 269, 212 for Andrea Lutz at Helium 10.
Andrea Lutz is based in Los Angeles Metropolitan Area, United States, United States while working with Helium 10.
Andrea Lutz has worked for Helium 10, Weedmaps, Makerbot, Frankly Inc. (Formerly Worldnow), and Worldnow.
You can use AeroLeads to view verified contact signals for Andrea Lutz at Helium 10, including work email, phone, and LinkedIn data when available.
Andrea Lutz holds Bachelor Of Science (Bs), Communicative Disorders And Deaf Education from Utah State University.
Andrea Lutz is listed with skills including Digital Marketing, Email Marketing, Advertising, Social Media, Leadership, Salesforce.Com, Marketing, and Customer Service.
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