Andrea Vincent Email & Phone Number

Waterloo, Ontario, Canada

Toronto, Canada Area

Provide overall management, administration, oversight, strategy development, and tactical leadership for the organization’s new program rollout, program implementation and facility programming support. Oversee and approve the development of all facility programs budgets, monitor budget performance and expenditures through reporting to achieve organizational short and long-term financial goals. Report on performance indicators, identify areas of improvement in operations, safety… Show more Provide overall management, administration, oversight, strategy development, and tactical leadership for the organization’s new program rollout, program implementation and facility programming support. Oversee and approve the development of all facility programs budgets, monitor budget performance and expenditures through reporting to achieve organizational short and long-term financial goals. Report on performance indicators, identify areas of improvement in operations, safety, and cost-savings, and develop and implement strategies to overcome those areas. Develop and maintain standard operating procedures; ensure they are followed to improve programming, programs operations, customer service and delivery.  Assess strategic planning for the organizations' programs departments, developing work plans to meet the business objectives of the organization. Lead the training of all program managers across the company. Responsible for providing leadership and operational guidance to all departmental staff.  Maximize marketplace opportunities, address major business challenges, and forecast activities to best suit industry and corporate targets. Show less

Responsible for the development, management, planning and administration of all facility programming. Operated and delivered programs for youth and adult customers, ensuring exceptional customer service and quality execution of programming.  Developed and maintained relationships with local organizations, schools, and associations to create and leverage partnerships, resulting in a variety of sporting opportunities for all members of the community.  Collected and evaluated data… Show more Responsible for the development, management, planning and administration of all facility programming. Operated and delivered programs for youth and adult customers, ensuring exceptional customer service and quality execution of programming.  Developed and maintained relationships with local organizations, schools, and associations to create and leverage partnerships, resulting in a variety of sporting opportunities for all members of the community.  Collected and evaluated data on competition in the industry to remain agile on existing or emerging trends. Identified, assessed, and implemented risk management procedures with regards to program, camp, and league execution, ensuring a safe environment for customers and staff.  Managed a team of full-time and part-time employees, including recruitment, onboarding, training, scheduling, payroll, and performance feedback resulting in a supportive and collaborative work environment.  Created and managed the annual programs department operating budget. Responsible for forecasting and delivering profits, and planning and budgeting for expenditures within the department.  Managed and maintained the customer relationship management system (CLASS) to reflect the needs of the facility, clients, and seasonal programs. Show less

Coordinator of recreation facility sales for sports associations, third-party tournament hosts, and community partnerships. Ensured smooth execution of special events while demonstrating exceptional service resulting in a high level of customer satisfaction. Developed and maintained all areas of facility services, rental rates, facility usage and availability, and maintenance shutdowns. Prepared facility reports related to in-house activity to ensure all internal departments were… Show more Coordinator of recreation facility sales for sports associations, third-party tournament hosts, and community partnerships. Ensured smooth execution of special events while demonstrating exceptional service resulting in a high level of customer satisfaction. Developed and maintained all areas of facility services, rental rates, facility usage and availability, and maintenance shutdowns. Prepared facility reports related to in-house activity to ensure all internal departments were prepared for business.  Created and delivered sales operating plans, including analytics on the facility’s financial performance, budget performance, and long-term planning. Show less