Andrea M. Email & Phone Number

Edmonton, Alberta, Canada

Edmonton, Alberta, Canada

Halifax, Ns

Edmonton, Canada

*Communicated detailed information to Continuing Education (ESL, Academic Upgrading, and Non-Credit Certificate) students clearly through in-person, email, phone, and web form modalities*Established and maintained documentation processes to support continuous improvement across departments*Organized and prioritized student service and administrative tasks arriving through multiple modalities*Assisted students and prospective students to navigate Student Portal, Moodle, and web resources for continued program success*Reported and recorded data reflecting key details of each student interaction, *Collaborated across several portfolios to maintain understanding of Continuing Education, ESL, and Academic Upgrading offerings and processes to be communicated to students*Referred students to appropriate resources through Continuing Education, NAIT, and externally as needed

Edmonton, Alberta, Canada

* gathered and documented business requirements across multiple business units on tight turnarounds* performed and documented manual end-to-end testing to ensure that high-priority user story requirements were satisfied prior to go-live* developed and facilitated onboarding training for over 50 cross-functional collaborators prior to launch of Case Management in Salesforce

Edmonton

*Developed community engagement resources and game presentations, primarily using Microsoft technologies, on a short turnaround period*Collaborated and liaised with colleagues to identify client objectives, improvements in practice and resources to address these objectives, and implemented or assisted in implementing changes as needed*Supported colleagues in learning to use developed resources and collaborative tools internally*Connected community members with projects and resources that meet the goals of the organization and provide a platform for conversation and engagement

Calgary, Alberta, Canada

• Observed classroom lectures, collaborated with other PASS Leaders, and worked closely with course instructors to design and implement innovative and engaging activities for adult learners to reinforce complex content through experience • Utilized Blackboard LMS to share educational resources and information regarding session scheduling, and transitioned smoothly to using Desire2Learn LMS for the same purposes • Contributed actively to weekly professional development and coordination meetings, sharing ideas and ensuring that sessions provided learning solutions to students built upon sound adult learning principles • Wrote practice exams, creating test items corresponding to the format and duration of previous formal exams and application of assessment principles, collaborating with the course instructor to ensure quality, fairness, and validity

Web Development Bootcamp, Full Stack Web Development

Bachelor Of Education - Bed, Secondary Education And Teaching

After Degree Program, Mathematics and Physics specialization Awarded Academic Distinction 1.0 FTE Practicum Placement at H.E. Beriault.

Bachelor’S Degree, Mathematics

Awarded Academic Distinction Physics and Astronomy Student's Association - Co-VP Academic 2014-2015 Student Success Center - Peer Assisted.