Andrea Malik Email & Phone Number

Washington DC-Baltimore Area

• Website Management and Support:
• Create, edit, and maintain websites using WordPress CMS.
• Provide centralized support for technical, functional, and operational issues.
• Train staff members on WordPress and provide ongoing coaching.
• Troubleshoot and resolve issues reported through internal help desk systems (Zendesk, Service Now).
• Debug errors and maintain website layout using HTML, CSS, and JavaScript.

Washington, District Of Columbia, United States

• Responsibilities:
• Provide centralized support for technical, functional, and operational issues with websites.
• Advise on topics such as analytics, content strategy, and the capabilities of ULI’s digital tools.
• Prioritize web enhancements solicited from both staff and members via a transparent, inclusive, data-driven process.
• Chart an annual cycle of iterative enhancements to provide the greatest return on investment to the company's members while preserving budgetary flexibility to address unforeseen needs.Website Optimization:
• Optimize websites to increase search traffic, outrank competitors on Google, obtaining and maintaining web visitor interaction.

Washington, District Of Columbia, United States

• Fixed, troubleshot, trained, and decoded around 20 problems/questions and requests issued through tickets on ULI's internal help desk system every week (Zendesk).
• Supported staff on Website Layout, Edits, and Outages using WordPress Engine and HTML coding, working directly on the backend of the sites.
• Debugged an average of 500 errors on websites.
• Supported staff with website layout and display using netFORUM.
• Update ULI's internal documentation on how to use netFORUM and WordPress to run different multilingual websites.
• Created training programs for internal staff on how to build major websites and use CMS.

Virginia, United States

• Recommended merchandize to 5-10 customers on a daily basis, in order to upsell by providing information and help on certain products.
• Developed and maintained logs of customer interactions daily.
• Handled feedback to improve customer services.
• Ensured 50-90 items run through the checkout counter and pay for them through secured payment.

Virginia, United States

• Applied positive behavior management techniques to enhance social interactions and emotional development to two elementary-aged children.
• Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
• Offered parents daily reports outlining activities, behavior and accomplishments.

Bogota, D.C., Capital District, Colombia

Provided first-level support for a wide variety of standard and non-standard tickets, with approximately 20-30 incidents/day and 80% of calls without escalation.Handled 20-30 customers a day by interacting via Tickets, Phone, or LiveChat regarding computer software/hardware operations and website issues.Monitored shared mailbox and responded to 20-30.

Bogotá D.C., Colombia

• Designed electric submersible pumps for four critical oil and gas wells in LCI Field in Colombia.
• Evaluated financial viability of changing artificial lifting systems in four wells in LCI Fields in Colombia with a 5 year return of 5 million USD.
• Identified increase of 1400 BPD in oil production and run life of 600 days for 4 wells in LCI Field in Colombia by changing current artificial lifting system.

Bogota, D.C., Capital District, Colombia

• Balanced and organized cash register by handling cash, counting change and storing coupons.
• Managed up to 5 employees/store during busy holidays.
• Offered each customer top-notch, personal service to boost sales and customer satisfaction, increasing sales by 10%.
• Managed over 50 customers daily from initial contact to closing with attention to detail to build loyalty.
• Coordinated daily restocking of sales floor with current merchandise.

Colombia

• Planned lessons to strengthen weak subjects and build skills in two to three classes per semester.
• Collaborated with five to 10 students to complete homework assignments, identify lagging skills and correct weaknesses.
• Completed research and investigation on different labs to contribute to organized syllabus.

Engineer'S Degree, Petroleum Engineering

Certified by WES World Education Services. U.S. EQUIVALENCY SUMMARY: Bachelor's degree from a regionally accredited institution. - Country.

Data Science

Course, Reservoir Geomechanics

Online. 80 hours.

Production Operations In Oil Wells, Petroleum Engineering