Andrea Mancilla Email & Phone Number

Philippines

Louisiana, United States

Operations Manager (March 2023 - Present)Promoted to Operations Manager after one year as an Executive Virtual Assistant due to consistent performance and leadership capabilities. Oversee and streamline recruitment operations, ensuring efficient workflows, task delegation, and high team performance. Collaborate with leadership to develop and implement strategies for process optimization, improving client relationships, and achieving company goals. Responsible for tracking key performance indicators (KPIs), driving team initiatives, and ensuring consistent delivery of top-tier service to clients.Executive Virtual Assistant (February 2022 - March 2023)Provided comprehensive administrative support to the CEO, managing the calendar, emails, and daily schedule to ensure smooth operations. Assisted in the creation of job descriptions and maintained accurate records, reports, and meeting coordination. Managed candidate sourcing and screening, utilizing ATS systems and platforms like Zoho and Microsoft Office to streamline recruitment processes. Contributed to improving operational efficiency and supported the CEO in driving key business objectives.

Taguig, National Capital Region, Philippines

Provides outstanding customer service for customer financial accounts. Manage and respond to customer inquiries (telephone calls, email, etc.) using customer-oriented etiquette. Completes customer order requests, processing customer payments, handles complaints, answers inquiries, and maintains customer database. Troubleshooting customer online account. Utilize prescribed software to document, process and/or track all customer data and follow up. Address customer issues, assuring that contract service level and objectives are met.

Completing tasks assigned by the Unit Manager to support the management team. Recruit, select, train, supervise, develop and retain active and productive financial consultants. Manage and support the team to achieve the required results in a timely, profitable and sustainable manner. Ensure that everyone in the team is doing their job in a daily basis. Lead the team and set an individual target to help them achieve the required result. Motivating financial advisors and ensuring the focus on the mission.

Mandaluyong, National Capital Region, Philippines

Business Compliance Analyst: (from 2009 to 2016) Answer incoming phone calls from a customer who needs assistance with the product and services. Coordinate with customers and ensure appropriate questioning to identify issues. Provides outstanding customer service, handling complaints and answering inquiries, Provides basic mobile troubleshooting for customers' technical device issues. After 2 years I was promoted to Business Compliance Analyst (Back Supports the general care department to ensure quality and productivity. Taking supervisor call requests from customers. Conduct product satisfaction and customer surveys, follow up to monitoring to ensure compliance and service quality Work with the customer service team to attain service improvement and enhancement

Information Technology

Communication And Media Studies