Brunch Restaurant with 112 seats between terrace and inside.Avg covers daily 250Profit/Loss RevenueSales & MarketingBrand Management Business development Human Resources Finance

Four Seasons Ten Trinity Square, LondonDue to Covid-19 and the uncertain situation during that time, Hotel closed his doors until new date.

Operates efficiently, achieves profit targets and achieves revenue targetsIn partnership with other departments identify additional opportunities to enhance revenueRestaurant Room serviceExecutive Lounge Conference & Banqueting Assists in overseeing with F&B Manager of payroll, expenses, cost of sales, par levels and general stock control in line with financial proceduresManages 25/30 employees + Agency StaffEnsuring all credit and financial transactions are handled in a secure professional manner.Controlling labour cost through effective scheduling as appropriate to business needs. Ensuring stock control and par levels are managed in line with business needs.Ensuring equipments are managed day to day. Managing day to day staffing requirements, plan and assign work. Provide mentoring, coaching and regular feedback to help improve team member’s performance. Promoting teamwork and quality service through daily communicationMaintains effective employee relations (motivation/recognition, performance reviews, counsel, etc)Ensuring the delivery of great product experience occurs for Breakfast, Lunch & DinnerAnalysis of guest insights to identify and meet customer expectations and build on guest loyaltyInteraction with guests to ensure expectations are being met, dealing with complaints if needed.

Taking care for the process of Service Charge distribution between all the departments that directly influence sales in Food and Beverage.

Promoted to team leader within three months. Managing and leading a team of employees. Communicating company goals, safety practices, and deadlines to team. Providing help to management, including hiring and training, and keeping management updated on team performance. Communicating concerns and policies among management and team members. Having knowledge of opening and closing shift with the respective paperworks ( Credit cards, Checklist etc.)

Luxury Villas, Houses and flats to rent for holiday around Sorrento and Amalfi Coast. Coordinated bookings, events and weddings in Luxury Villas, resorts and homes located in the Sorrento area for couples/customers, hosting from 2 to 130+ guests.Managed sales, correspondence, requests and enquiries, quotations and bookings, papers processing, contact and negotiation with suppliers and T.O., venue compliance with health and safety standardsCoordinated different departments and team of 20 peopleSupervised all operations on the day, always trying to guarantee a smooth run of the event and an outstanding customer service AccountingDeal with owners and suppliers, managing customers' requests and assisting Villas etc. in a variety of matters, such as completing technical data sheets and specifications, health & safety, working in the extranet/intranet system, logistics and transports, bookings and cancellations, extra allocations, all in order to secure the best customer experience

Take responsibility for the business performance of the restaurantAnalyse and plan restaurant sales levels and profitabilityOrganise marketing activities, such as promotional events and discount schemesPrepare reports at the end of the shift/week, including staff control, food control and salesCreate and execute plans for department sales, profit and staff developmentSet budgets or agree them with senior managementPlan and coordinate menusCoordinate the operation of the restaurant during scheduled shiftsRecruit, train, manage and motivate staffRespond to customer queries and complaintsMeet and greet customers, organise table reservations and offer advice about menu and wine choices Maintain high standards of quality control, hygiene, and health and safetyGive guidance toward improvement and make necessary adjustments for consistency.Check stock levels, order supplies and prepare cash drawers and petty cash.

Assist the General Manager and Managers in Interviewing, selecting, training, supervising the staff.Supervising the floor, bar and kitchen during meal periods to ensure that all standards and steps of service are met through all guests interactions.Observe performance and encourage improvement where necessary.Organize and conduct pre-shift and departmental meetings communicating pertinent information to the staff, such as house count and menu changes.Communicate with guests and employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information and directions.Interact positively with customers promoting all services. Resolve problems to the satisfaction of involved parties. Answer telephones in a clear voice, coordinate and document reservations. Organize special events in the restaurant such as receptions. Maintain rapport with all departments and attend relevant meetings.Utilize computer to accurately charge customers, create forecast and revenue reports and write correspondence. Input and retrieve data and change computer procedures using complex series of keypunches to program system.

Setting up and maintaining the barMaintaining a warm and inviting environment for the customers' enjoyment at all times, ensuring the best experience, so that they always come back for the first-class service.Using cocktail shakers, strainers and other bartending accessories.Coordinating, overseeing, and monitoring bar stock and supplies.Accepting, receiving, and keeping track of payments

information about a property and arrange for pictures to be taken.Meet with clients and assess their needs.Show clients around a new home.Market and advertise the property.Reach sales targets for the company.Deal with phone and email queries.Liaise with all interested parties (solicitors, mortgage brokers etc).Arrange for clients to sign the contract once the sale is made.Maintain contact with clients after they have settled in to make sure everything runs smoothly.Build a client base in your particular area.Keep your administrative records updated