Andrea Mariash Email & Phone Number

Thornhill, Ontario

Markham, Ontario

Managed Nielsen's Canadian Store Solutions department, a division that provided custom retail audit solutions for Retailers, CPG and Government clients.Client Service responsibilities included conducting initial client sales meetings, requirements gathering, project estimation, proposal writing and project delivery as per agreed upon specs. Full budget accountability and maintenance of client relationships.Project Management and Operations accountability included project design and management, supervision of field work timing and execution, data mining, cleansing and analysis, post project support and system training. Led routine project evaluations and implemented on-going QC, reporting and system enhancements.

Ontario, Canada

Responsible for Nielsen's National data sharing program with independent computer retailers including recruitment of new members, managing monthly data delivery and issuing payments.

Markham, Ontario

Held several progressive management positions including:Customer Service and Claims Manager: Managed a team of customer service representatives that processed all client claims. Worked with internal and external clients, vendors and courier companies to effect change, enhance processes and improve the overall customer experience.Call Centre Manager: Managed a 45 seat, bilingual call centre and data entry team. Responsible for employee hiring, training, coaching and mentoring, staff scheduling, setting, achieving and communicating all department KPI’s, escalated customer issues and overall client satisfaction. Seconded to Daisytek Australia for a 3 month call centre and customer service consulting project.Marketing Manager: Responsible for a $1.5 Million marketing budget while developing and implementing activities within it. Liased directly with and created marketing plans for vendors and implemented activities such as tradeshows, open house events, loyalty programs and internal sales contests.Product Manager: Managed Hewlett Packard and Lexmark product lines, representing nearly $65 Million in revenue.