Andrea Mather Email & Phone Number

Denver, Colorado, United States

• Service third-party advisors who work with TIAA individual and institutional clients.• Strive for one-call resolution and assist with forms.• Explain the client’s options, such as distributions (including RMDs and rollovers), investments, consolidation, and retirement income.• Educate advisors on TIAA proprietary products, non-TIAA investment options, employer plan rules and differences from IRAs, and how to use the retirement income tool on the TIAA Advisor Portal.• Assist with complex requests — working with processors, institutional relationship managers, and advisors.• Summarize the client’s account with multiple employers and contracts through an account review.

Denver, Colorado

National Contact Center• Provided outstanding customer service for transactions, loans, RMDs, rollovers, and contract maintenance. Processed client requests over the phone. Assisted with paperwork, frequently page by page. Helped clients update their online accounts, including banks, beneficiaries, and contact information.• Educated clients about their employer plans, IRAs, contributions, RMDs, and retirement planning.• Identified leads for TIAA financial planning and services. • Serviced clients for the TIAA Charitable Donor-Advised Fund.• Mentored new hires, including instruction on products and processes, live-call coaching, and call grading.• Named 2022 TIAA Values Champion.

Available In-Person Denver-Boulder Metro Area Or Via Video/Telephone Sessions

I'm now coaching after spending 20 years creating healthy lifestyle and yoga content and experiences for top organizations. I love helping people live healthier, fulfilled lives. Over the years, what I've learned is that we all ultimately know what we want. My role as a co-active coach is to offer you the support you need to re-connect or discover what's next for you.

Denver

• Conducted a content audit, developed a content strategy and rubric, and led meetings for Anschutz Health and Wellness Center at the University of Colorado–Aurora.• Researched and crafted lead generation B2B eGuides on healthcare and tech topics for medical practice software suite. • Wrote copy for eCommerce division of Sam's Club including emails, category pages, banners, and push notifications. Crafted copy for the back to school campaign.• Edited the recently released book "Banish Your Inner Critic" by Denise Jacobs, tech conference speaker and Creativity Evangelist. Also wrote and edited email and website copy. • Contributed news articles for Lendio, a free online service that helps entrepreneurs find the right small business loans.• Produced and launched Emerging Women Power Circles, in-person and virtual facilitated groups with a focus on goal setting, leadership, and making a difference. • Edited SlimGenics, Inc.’s STEP in the Kitchen! Cookbook, featuring 260 healthy recipes.

Louisville, Co

Gaia, a digital video subscription from Gaiam, Inc., the leader in fitness, yoga, wellness, and conscious media. • Produced more than 200 talk shows for a digital TV subscription service focused on health, fitness, science, and alternative energy. • Developed and managed budgets, consistently bringing shows in under budget.• Managed show hosts, booked guests, and expanded networks, building strong relationships with leading experts and bestselling authors. • Served as the primary liaison to the marketing team, keeping them abreast of show content, guiding marketing initiatives, and developing voice.• Supervised staff members’ assignments and schedules while tracking hours for budget.

Louisville, Co

Gaiam Digital Subscriptions, original online content created for key fitness and health brands. Developed and executed editorial strategy for a new business division, launching seven subscription websites focused on health, wellness, and fitness. •Designed, produced, and marketed Gaiam Yoga Studio with yoga masters Rodney and Colleen Yee, including curriculum design, video and audio production, and website launch. The 12-week digital program featured 100 instructional videos, 60 guided audio classes, and PDF pose guides. Gaiam Yoga Studio was used for yoga teacher training and the Urban Zen Integrative Therapy Program at Kent State University College of Nursing, as well as at other universities. Managed all content for a subscriber base of 3,000, representing annual revenues of more than $700,000. •Produced The UltraMind Solution, an online nine-week detox program featuring a daily schedule, meal plan with recipes and downloadable shopping lists, quizzes, journal prompts, and videos, providing a step-by-step guide to Dr. Mark Hyman’s bestselling book. • Re-launched and managed The FIRM Believers Club, a premium subscription website, featuring branded content and an online community for The FIRM, a bestselling national infomercial fitness brand. Produced and managed content for a subscriber base of 13,700, representing annual revenues of more than $1.5 million. Increased subscriber engagement through talent-led how-to videos, workout challenges, new subscriber social media groups, and blogs. Doubled popular content such as meal plans, recipes, and targeted workout plans.•Leveraged existing Gaiam video and written content for Gaiam University, a beta online subscription service focused on health, wellness, and personal growth.•Wrote, edited, and assigned DVD, newsletter, and collateral copy for The Spiritual Cinema Circle™, a monthly DVD club; oversaw film discussion shoots.

Broomfield, Co

Wrote, assigned, and edited copy for three branded catalogs, 21 versions per year.

Broomfield, Co

VegOut: Vegetarian Guide to Denver and Salt Lake City is your complete resource to restaurants, natural food stores, farmers markets, and more. "An excellent narrative that will be useful in helping readers decide where to eat." — Library Journal (May 2005).

Stockbridge, Ma

Kripalu's the nation's oldest and largest center for the study and practice of yoga. Its most important sales tool was the Kripalu Program Guide with a circulation of 120,000. As Executive Editor, I created a strategic vision to overhaul its content, design, and publish frequency leading to a $4 million increase in revenue. Supervised agency contracted to provide design, production, and marketing services. Helped launch complete redesign of www.kripalu.org. Served on curriculum team that approved faculty and programming.

Stamford, Ct

As the leading publication for healthy lifestyles, Vegetarian Times had an audited circulation of 350,000. Throughout my tenure, I was responsible for up to 25 percent of the editorial content in each issue, played a crucial role in creating the editorial calendar, and represented the magazine at key natural production and related events. In addition to organizing and enforcing deadlines for the flow of copy, art, and layouts, I returned the magazine to a timely cycle by revamping editorial and production processes.

Stamford, Ct

Assigned and edited five departments, and wrote new productions section. Wrote articles as necessary.

Denver, Co

Park City, Ut And Riverton, Wy

Salt Lake City, Ut And Memphis, Tn

Completed 104 Hours Of Intensive, Experiential Training

The oldest and largest in-person coach training organization in the world, CTI® has trained over 50,000 coaches and has also trained.

Bachelor Of Journalism, Magazine And Photojournalism Sequences

The Missouri School of Journalism is recognized annually as one of the top programs in the nation. The first school of its type.

Certificate In Mental Health First Aid, 8-Hour Course

College Prep