Enterprise Information Technology(EIT)► Manage a work queue of approximately 50 to 75 projects within the WANDA system.► Interpret LOB’s needs, set expectations and perform QA follow up upon project completion.► Schedule/coordinate the technical resources needed to complete projects within the established service level agreements.► Monitor the status of the projects on a daily basis and follow up with resources when needed.► Create purchase orders for products and vendor services in PeopleSoft Financials (ePro).► Coordinate project resources and provide guidance and training to less experienced staff.

Project Coordinator for Wholesale Merchant Implementation Team► Provided technical and administrative support to 9 Project Managers on Implementation Team.► In charge of data cleansing project of Implementation Team’s project database.► Streamlined reporting process which decreased average report creation time from 4 hours to 1 hour.► Managed project data in Excel worksheets and on SharePoint site.► Developed Statements of Work (SOW), project plans, process documentation and status reports.

Project Coordinator for Dodd Frank Regulatory Title VII Recording and Retention Program► Provided support to the Project Manager with record keeping and documentation of key decisions and action items, leading project team meetings, and creating meeting agendas and minutes.► Created the project team's SharePoint site and continued to keep the Actions/Issues/Risks/Decisions log, Scope Tracker, and project documentation up-to-date.► Managed version control of documents library.►Generated weekly project team metrics and dashboards using MS Excel and MS Access.►Created voice recording validation process documentation using NICE Recording GUI.

Supported the EIS Technology Integration and Production Support teams by updating and maintaining the project database and SharePoint sites. Responsible for creating and running weekly/monthly status reports.Key accomplishments:► Updated and maintained project database and SharePoint sites► Maintained and reported project metrics using Microsoft PowerPoint► Created new SharePoint site► Created Summary Reports in Microsoft Access► Created pivot tables in Microsoft Excel

►Successfully completed move/add/change (MAC) requests from the TRACCS and Wanda ordering systems for Wells Fargo/Wachovia enterprise customers.► Provided accurate and timely solution designs for desktop hardware and software business requirements.► Performed order processing and procurement functions to deliver desktop solution components. ►Managed logistical coordination of all technical resources required to deploy desktop systems.