- Lead the Microbiology Lab, ensuring compliance with local, state, and federal regulations while conducting critical water quality testing.- Conducting presence/absence testing for coliform and E. coli, with a focus on maintaining high standards of safety and accuracy.- Managing sample collection, analysis, and timely reporting to the EPA.- Supporting environmental projects and ensuring EPA compliance for the communities EJ Water serves.- Collaborating cross-departmentally to contribute to the growth and sustainability of the Cooperative.

• Contribute to game-day excellence by excelling in customer service, facilitating Locker Room Tours, Zamboni escorts, and optimizing silent auction sales. Collaborate on the planning and execution of special events, actively participating in marketing, ticketing, and sponsorship initiatives. Play a vital role in marketing strategy formulation for promotional game nights during the season, contributing to the overall success of the arena's promotional efforts.• Provide dedicated support to on-ice programs, including scorekeeping for youth and adult hockey, and Alumni charity games, ensuring a positive experience for participants and spectators alike.

My job prioritizes the development, delivery, and evaluation of educational programs supporting the mission of University of Illinois Extension. I assess the needs of our local stakeholders, conduct applied research, and deliver high impact programs to audiences

• Collaborated with lead faculty and fellow staff members to identify opportunities for growth and improvement in alumni support initiatives for a vibrant community of 1,400+ alum through meaningful engagement, leading to increased opportunities for revenue growth and job creation. Create and deliver engaging presentations that effectively communicate complex concepts and strategies to a diverse audience.• Successfully managed Alumni Measurement and Evaluation diagnostics at 6-month, 18-month, and 30-month intervals with an average response rate of 77 percent by utilizing effective data collection, analytics, and validation techniques. Utilize Salesforce Administrator to streamline the data management process, ensuring accuracy and consistency in the data. Communicate metrics progress to stakeholders and relevant teams. • Strategize and implement social media campaigns to boost brand and platform engagement. Host bi-monthly in-person and virtual community engagement events.

Licensed in IL, TX, LA, GA, FL, SC, CT, WA, RI, UT, and IN. Proficient in using Xactimate (X1), Symbility, and Hover• DESK ADJUSTER: Manage claims administration for commercial property claims. Responsible for coverage evaluation, loss assessment, business interpretation, co-insurance calculation, payments and settlement to the insured, and third-party vendors and contractors. Promptly and accurately develop the claim file to provide an accurate and timely investigation and loss analysis while adhering to all statutory and regulatory fair claims practices within that state. • FIELD ADJUSTER: Perform field inspections and analyze residential, commercial, and church property & casualty claims to determine the extent of the carrier’s liability. Carriers include Allstate, AMIG, Hippo, Homesite, Farmers, Shelter, QBE, Travelers, and United Fire Group. Provide verbal and written reports and explanations on the claims process and status reports to insureds, claimants, agents, mitigation and reconstruction vendors, and other interested parties. • CLAIMS REVIEWER: Obtained Quality Control Specialist training and certification offered. Responsible for reviewing and examining Field Adjuster final reports, invoices, and documents for American National Property and Casualty (ANPAC).

• Developed performance improvement of digital applications and services at City Hall including the Granicus Server upgrade and Cloud Solution for higher quality streaming in the Mayor’s Press Conference Room. • Created an ITI service improvement plan for NOLA for Life Midnight Basketball Program which resulted in a formalize social media strategy, 12% increase in website engagement and 15% increase in corporate and player participation.• Collaborated with Office of Economic Development and ITI Internet Access & Digital Equity Program Manager to increase pathways to prosperity pipeline. The project resulted in the creation of a 15-hour digital literacy curriculum and the graduation of two cohorts (40 participants) from the pilot program.• Pioneered grant-writing efforts for the State’s Economic Development Assistance Plan (SEDAP). Awarded a $266,555 grant for the initial fiber network for City facilities and the 911 call center. • Represented ITI Leadership during negotiations for digital strategic partnership CEA between Microsoft Corp and City of New Orleans.

Consulting Group that researches, strategizes and engineers creative, marketing, and PR plans for a wide range of clients in consumer products, government, and professional services industries. Examples of varied client projects include: • American Diabetes Association – Creative facilitator of the community health initiative, “Fabulous You Program” designed to educate and empower women with pre-diabetes or Type 2 diabetes. This 12-week program resulted in 100% retention rate, moderate weight loss and more physical activity amongst the participants. Curriculum included VIP guest speakers, a grocery store tour and gift cards in partnership with Walmart.• Regional Transportation Authority (RTA) - Competitively selected as Project Manager to survey passengers, boarding and alighting vehicles at 21,696 stops along the bus & streetcar lines. Hired, trained and managed twelve (12) sub-contractors to collect data used to analyze ridership habits and preferences. 24 hours expansion service with greater frequency resulted shortly after project data was presented and approved by the RTA Board of Directors.• James "Jimmy" Harris, Louisiana House of Representatives, District #99 - Successfully oversaw day-to-day operations, reputation management, and political campaign strategies, resulting in the candidate winning 61% of the electoral vote. Orchestrated the work of campaign staffers including Field Director, Social Media Coordinator, Phone Bank Supervisor, Finance Director and Volunteers.• Smoke-Free NOLA Coalition- Identified and assembled a 25-member interdenominational alliance: “Churches for Smoke-Free Nola.” With this coalition, built, developed and executed the public education campaign, “Smoke-Free Sabbath Week." Exceeded attendance expectations for Smoke-Free NOLA Prayer Breakfast, a city-wide Smoke-Free Sabbath Day and “Pack the House” Townhall meeting. Ordinance effort passed with unanimous vote of the New Orleans City Council.

Automated Day Spa Franchise offering spa services, spray and UV tanning and nutrition and health consultation and products.• Identified favorable trends to enhance brand awareness, monitor sales growth, labor, and controllable costs. Designed marketing collateral, social media, website, mailers, displays, and blog content. Featured on the New Orleans Minority Report cover. Provided sponsorship for Lemonade Day, Terrytown Spring Festival, as well as Christ the King, St. Anthony, and St. Cletus Oyster Community Festivals.

Louisiana’s largest non-profit, academic, healthcare system employing nearly 25,000 employees and over 4,500 physicians.Annual Support duties:• Prepared and managed the annual budget with a resource development goal of $1.5M and surpassed annual objectives by 45% with strategic market segmentation and recruiting, training and motivating 125 employee ambassadors/volunteers. Influenced 11,000 employees on 7 Ochsner campuses for the internal giving campaign. Alumni Activities duties:• Developed new philanthropic materials including brochures and annual reports. Maintained and updated content on alumni webpage. Created, analyzed, and reported Alumni Survey findings. Designed mail appeals and acknowledgements. Traveled to Boston, Chicago, Orlando, San Francisco and St. Louis to host alumni receptions. Planned and implemented Spring & Fall donor luncheons, golf tournaments, and banquets. Increased alumni event and giving participation by 25%.

• Utilized the National Flood Insurance Program’s Community Rating System and Insurance Service Office to assist in the coordination of mitigation projects. Tracked and recorded data/ documentation/ communications into the M3 database tracking software.• Communicated with Hazard Mitigation Assistance (HMA) Specialists across Louisiana for program implementation of the FEMA hazard mitigation programs, including the Hazard Mitigation Grant Program (HMGP), Flood Mitigation Assistance (FMA) Program, Pre-Disaster Mitigation (PDM) Program, Repetitive Flood Claims (RFC) Program, and the Severe Repetitive Loss (SRL) Program.

• Ranked #2 out of 8 Account Executives within Greater New Orleans office with a responsible for fundraising $415,000.• Responsibilities included coordination of fundraising and corporate giving campaigns, educating the public on United Way projects and community impact through giving presentations, research and analyze data on past campaigns, and making specific recommendations to United Way campaign coordinators from various businesses on how to increase giving.

• Served as President, Corporate Manager, and Trainer for an direct sales and marketing firm. Oversaw marketing for Fortune 500 client First Horizon Merchant Services, with responsibility for increasing market share of merchant credit card services for business merchant processing and check guarantee services.• Generated $100,000 in revenue within 6 months of obtaining contract. Successfully gained up to 35 new accounts within one week. Taught workshops including Intro to Upselling, 8 Steps to Good Work Habits, & 4 Factors of Impulse Closing.• Supervised 25 employees, developed policies, and handled payroll/accounting, office management, human resources, and territory management for Louisiana and Mississippi regions.• Ranked in the Top 25 reps out of 350 reps nationwide for personal sales by leading by example. Achieved a rank of Top 10 out of 45 independent offices within the First Horizon Program, despite being a new office in one of the smallest markets.

• Evaluated the stability of active ingredients in current and improved VBC formulations through HPLC analysis. Performed HPLC analysis of herbicides to compare the stability of competitors’ products to VBC products, and contributed to the optimization of VOC reduction in aerosol formulations.

• Designed, performed, and reported experiments to examine the effects of biocides, pH, Cg/Mg ions, and microbes in cooling water towers. Researched and evaluated fluorescent dyes as candidate tracers for hydrology using fluorescent spectroscopy.

• Selected for several competitive internships with Abbott Laboratories. Initially hired as a Fermentation Plant Services Intern, later hired as Project Engineering Intern.