Andrea Mcneil Email & Phone Number

Louisville, Kentucky Area

I support the Communications pillar in U.S. Commercial Enablement by: •Centralizing communication processes for maximize efficiency to execute on communication strategy •Optimizing delivery of a variety of topics through strategic counsel and planning by considering audience, positioning, vehicles, and timing•Analyzing email performance metrics to enhance omni-channel communication processes and strategy•Improving reader engagement (e.g., Leadership newsletter from 30% to 76%)•Producing, writing, distributing newsletters, Sales/Critical incident alerts, surveys, etc.•Evaluating results of communications and programs for continuous improvement•Mentored summer interns on communications strategy, process, hands-on experience

Louisville, Kentucky Area

Influenced partnerships with over 500 subject matter experts to collectively share information across the organization, championing the knowledge needs of U.S. Commercial Sales to sell and retain business.•Edited and published internal knowledge library content related to Cigna Healthcare’s product information, market training, collaterals, presentationsMonitored and reviewed feedback for incorrect, missing, or inconsistent information•Ensured accurate information and adhered to established publishing guidelines.•Improved website satisfaction by a 10% year over year increase•Supported a change management campaign with an enterprise technology transition to a new knowledge management platform impacting 50K knowledge assets and 20K employees. Content improvement efforts resulted in a 40% reduction in outdated content and new website was launched

Louisville, Kentucky

Served as an integral part in contributing to the West Region’s profitable retention and growth objectives by providing a range of services to the 250+ Regional segment in U.S. Commercial Sales. Reviewed, analyzed, and submitted RFP market proposals.

Irvine, California

Demonstrated exceptional performance by executing seamless administrative support of sales field office personnel.•Designed workflow processes for sales deliverables (5500 Requests, Enrollment Kit Tracking system, Health Fair module check-in/out system)•Co-planned bi-annual West Regional Sales meeting with Corporate Meeting Services, bringing 150+ sales personnel together for relationship building and collaboration with sales leaders and colleagues, discussing best practices, and to share ideas•Saved thousands of dollars in travel spending by implementing Cigna's first video service system virtually connecting the Regional Vice President’s five teams in the West Region•Liaised with corporate compliance: Executed a regional “Electronic Inventory Intake” process; implemented the Business Continuity plan for the West Region (five regions); Cigna Healthcare saved money and remained compliant•Planned, coordinated, scheduled five monthly operational calls •Generated and maintained over 20 monthly operational reports providing concise observations about market dynamics, competitive activity, risks, and proposed business responses•Executive writing / Speech writing / Presentation experience•Designed the first executive assistant manual compiled of process, procedures, and best practices on best how to support RVP.•Employee Engagement Projects: •Team Captain of Cigna's Shape-Up Challenges: Created and organized inter-office communication campaigns to boost engagement for the challenges •Chairperson - Southern California Community Relations Board: Organized activities to engage employees in three Southern California sales offices (San Diego, Irvine, Glendale) to have a successful virtual food drive •Community Relations team Liaison for Orange County’s Second Harvest: Engaged with employees for volunteer work

Irvine, California, United States

•Managed day-to-day front desk responsibilities for a leading professional staffing and recruitment agency•Displayed independent judgement, finesse, and diplomacy in all situations with superior client service skills •Detail-oriented with excellent organizational skills enabling efficient and effective multi-tasking in a deadline-driven environment, handling multiple projects/tasks with attention to details. •Essential functions included, but not limited to: scheduling interviews for professional recruiters, greeting potential candidates in lobby, managing a 18-line phone system, filing highly confidential information, handling questions from clients, job seekers, and leadership; responding to emails, phone calls, and voice mails in a reasonable amount of time to best serve all constituents

Louisville, Kentucky, United States

Supported a financial advisor in a fast paced, high pressure environment with client requests, maintaining client account maintenance, and marketing efforts. Excellent operational, organizational, and follow-up skills with the ability to manage and execute personalized, multi-step process for high-volume sales funnel.

Louisville, Kentucky, United States

•Designed and launched the Telebanking department’s first intranet page for the corporate website•Calculated and tracked department statistics (daily, weekly, monthly call center numbers and departmental sales) •Prepared and presented three United Way presentations, increasing employee contributions by 9.6% •Delivered incoming and outgoing correspondence in an expedient manner (Generated confirmation letters for telephone banking clients: demographics changes, stop pays, account maintenance notices).•Prepared purchase requisitions for stock supply; handled incoming deliveries

Louisville, Kentucky, United States

•Developed new banking relationships and maintained existing client relationships •Sold new retail deposit accounts and cross-sold bank products with existing bank clients to maintain customer loyalty •Balanced thousands of dollars in the vault and ATM daily•Performed customer service functions that included but not limited to: address changes, account maintenances requests, debit card and check orders, stop payment requests, wire transfer requests

Louisville, Kentucky, United States

•Served as administrative support to the store’s General Manager•Recruiting/onboarding activities: completed pre-employment tasks, interviewed applicants, screened reference checks; confidentiality in handling of sensitive information (personnel records, I9 forms, e-verify, new hire reporting, etc) to ensure timely processing of new hires•Coordinated and co-conducted new-hire training classes including study materials and serving tools•Assisted with vendors and maintained paperwork reports such as invoice entry, inventory control, delivery stops•Marketed to neighboring business districts and local hotels to increase food sales•Assisted in personnel file maintenance, scanning, organization, obtaining required documents and signed acknowledgments, served as back-up payroll support