Andrea Doucette Email & Phone Number

Fitchburg, MA, US

United States

Portsmouth, NH

• Managing team backlog, prioritizing work, creating acceptance criteria, and identifying customer needs as Product Owner for systems team, following Scaled Agile practices
• Building Salesforce application package for ~quarterly release
• Led migration of source control management from TFVC to Git
• Led migration of large Salesforce application from Force.com project format to new Source project format
• Led pilot project to migrate environment configuration tooling from local CLI to cloud-based microservice

Portsmouth, New Hampshire

• Increased reliability and scalability of deployments. from creating the RFC to migration from a single machine to a distributed network of deployment nodes
• Developed new automation tools as Salesforce DX plugin (Node.js)
• Streamlined and documented new procedures for deployment and automation tools for internal use
• Upgraded API version of large Salesforce application as needed

Portsmouth, NH

• Tested i18n features, including locale-based formatting, alternate language text, and tax-inclusive pricing in the sales and catering application
• Collaborated with external partner for integration testing of Sertifi extension package to enable eSignature in the sales and catering application
• Organized scaled testing efforts with cross-functional teams to emulate customer scenarios as needed
• Provisioned and configured Salesforce environments and enabled continuous integration of code for development teams for approximately 12 releases

Keene, NH

• Managed and updated physical, VMware-based, and cloud-based Linux and OS X servers
• Provided recommendations for hardware and software upgrades to purchasing
• Increased systems security by implementing software update automation and least user access
• Supported faculty, staff, and student needs

Greenfield, MA

• Installed and configured operating systems on Active Directory domains
• Installed and configured software
• Diagnosed and replaced faulty hardware
• Prepared and implemented images using Norton Ghost
• Supported desktop, laptop, and thin-client systems in an academic environment

Hadley, MA

• Installed and configured software and operating systems (Windows, Mac, and Linux)
• Migrated user data
• Diagnosed and replaced faulty hardware
• Recommended computer specifications and upgrades to suit client needs
• Diagnosed and removed viruses and malware, and secured systems to prevent reinfection

OIT Software Support

• Diagnosed and removed viruses and malware
• Diagnosed faulty hardware and performed data recovery
• Repaired, installed, and updated Windows, Mac, and Linux operating systems
• Provided in-person, telephone, e-mail, and appointment-based support to a variety of clients with University relationships
• Collaborated to create procedural documentation on internal wiki

Bachelor Of Science (B.S.), Computer Science, 3.61

Activities and Societies: Upsilon Pi EpsilonSpecializations in Software Engineering and in Systems/Networking

A.S., Computer Information Systems, 3.65

Activities and Societies: Phi Theta Kappa