Andrea Merritt, Ms-Hrm, Shrm-Cp Email & Phone Number

Huntsville, AL, US

Huntsville, Alabama, United States

• Support MTM’s business objectives through continuous evaluation and implementation of comprehensive strategies that enable the company to effectively onboard, train, and develop Team Members at all levels of the.
• Create and execute effective training and development strategies and programs
• Develop innovative shop-floor training techniques to maintain competitiveness
• Establish strong team member relations, at all levels and provide support for people development, coaching, and mentoring with a focus on teamwork and inclusion
• Ensure effective use of the HRIS-LMS system and collaborate with internal departments and teams to provide data that meets business needs and objectives
• Manage a team of Specialist and Trainers that design and facilitate training throughout the organization

Seattle, Washington, United States

• Monitored network platforms to identify emerging issues and facilitate root cause analysis to present gaps and opportunities to drive process improvements and product alignment
• Managed, researched, analyzed, and reported data trends on customer issues with global digital, devices, and Alexa products
• Collaborated with cross-functional teams to maintain content accuracy across multiple states of production
• Executed program and project directives, post-launch initiatives, and change management plans geared toward increasing customer experience, trust, and retention
• Developed, evaluated, and managed marketing and communications strategies across all platforms

Huntsville, Alabama, United States

• Facilitated high-volume hiring events to satisfy labor orders for Fulfillment Centers within the Southeast
• Partnered with local community groups, colleges, workforce development agencies, career fairs, and grassroots sourcing channels to develop and deploy strategic plans to create talents pools and meet staffing objectives
• Managed hiring processes to include background investigations, drug screens, work authorization documentation, and provided recommendations to resolve candidate eligibility issues
• Implemented standard operating procedures and best practices to ensure compliance with federal and state employment regulations
• Utilized Salesforce to produce hiring metric reports, analyze compensation accuracy, audit procedures, identify and resolve process defects and support labor planning management
• Recruited, interviewed, trained, and managed support personnel for Amazon Recruiting Centers

Nashville, Tennessee, United States

• Managed the integration of personnel required to launch initiatives focused on enhancing consumer experience at mass media events, television broadcasts, live concerts, recording sessions, and workshops
• Established staff schedules, task assignments and equipment logistics to adhere with union requirements
• Managed allocated resources to ensure expenditures aligned with predetermined budget formulation
• Established communication protocols and operation procedures to regulate levels of engagement for stakeholders
• Analyzed the impact of tactical marketing strategies to assess ROI and recommend areas or improvement
• Successfully applied situational leadership techniques in various organization workstreams to meet event objectives, improve customer service and maintain quality assurance

Huntsville-Decatur-Albertville Area

• Managed the recruiting process and served as the primary point of contact for candidates through the application, selection, onboarding, and new hire orientation processes
• Utilized Workday to prepare internal vacancy announcements, issue referrals, track candidate status and facilitate the job offer process
• Trained employees to use Workday to manage benefits, time, and attendance, pay discrepancies, trainings, and other employee lifecycle events
• Provided support to management and employees to ensure consistent application and integration of organizational policies, procedures, and practices
• Developed plant-wide communications to improve work relationships, build morale, as well as increase productivity, retention, and employee relations
• Managed emergency and safety notification protocols through Rave Emergency Notification System

Nashville, Tennessee, United States

• Implemented strategies to source, contract and onboard talent for Super Bowl LIV, Entertainment Village
• Developed project scope and objective, involving all relevant stakeholders, and ensuring technical feasibility
• Created and maintained comprehensive project documentation to manage activities and control processes
• Oversaw tasks, timelines, and resources necessary to meet project deadlines, budgets and mitigate risk

Franklin, Tennessee, United States

• Worked collaboratively with internal and external resources to develop appropriate solutions to resolve customer inquiries regarding service contract policies, warranty policies, out-of-warranty goodwill and dealership.
• Employed conflict resolution skills to administer case management and tactical communication services for stakeholders in dispute adjudication, settlement negotiations and collaborative agreements
• Managed customer vehicle maintenance issues and financial discrepancies in accordance with Nissan North Americas’ policies and procedures in compliance with state and federal laws
• Utilized analytical skills to complete preliminary research and gather documentation to validate and support the recovery of vehicle loss or replacement cost associated with vehicle buyback settlements

Master Of Science In Management - Msm, Human Resources Managment, 3.9 Gpa

Activities and Societies: Projects, UAH 2023 BENEFITS SURVEY FastCAT COMPENSATION PLANBENEFITS SURVEY: The project was commissioned by the.

B.S., Business Management, 3.0 Gpa

Activities and Societies: Alpha Kappa Alpha Sorority, Inc., (Delta Epsilon) Miss Norfolk State University (Student Ambassador) Hotel.