Andrea N. Email & Phone Number

Brno, South Moravia, Czechia

Ensuring the quality of Customer Support at the expecting standards; revising other agent’s evaluations and providing feedback; participating in internal meetings with managers, agents and calibrating our drivers together with the vendor sites; analyzing financial impact cases; recognizing common mistakes and proposing solutions; assisting and getting assistance from my team on a daily basis with process-related questions.

Brno, South Moravia, Czechia

Responding to customer phone calls, emails and chat in English and Portuguese language; focusing on a positive experience by providing the right information; helping the training team as a Subject Matter Expert (SME) where I give support to the new staff; participating in the UX Team research, testing the new designs and giving feedback for the internal tools.

Brno, South Moravia, Czechia

Responding to customer phone calls as the first line of support, ensuring a positive experience by providing the appropriate solution in a range of issues related to AT&T products & services.

County Dublin, Ireland

Providing excellent customer service, attending meetings and training courses, carrying out overtime work in a high pressure environment, receiving client feedback, taking action on customer complaints and compliments and learning in an immersive multinational environment.

Maceió Area, Brazil

Planning and creation of online campaigns, monitoring of digital media, preparation of proposals, creation of periodical reports, supporting customers in their requests, communicating customer needs to the team and finding and implementing client solutions.

Maceió E Região, Brasil

Participation in the "Summer Project", for all the agencies with increased touristic traffic in the period.Main activities: assist clients who needed support in self-service, assist employees in the operational area and contribute to sales of banking products.

Rio De Janeiro E Região, Brasil

Responsible for the communication link between clients and agency, managing clients requests, coordinating task and project workloads and creating regular customer newsletters.

Maceió E Região, Brasil

Team management, flow control of internal activities, customer service, creation of online campaigns.

Maceió E Região, Brasil

Production of content, relationship and monitoring of Social Media.

Maceió E Região, Brasil

Satisfaction surveys as well as customer prospecting; scheduling services, planning and seeking solutions aimed at end-customer satisfaction; participation in activities related to the quality management of the company.

Bachelor Of Social Communication - Qualification In Public Relations, Communication And Media Studies

Activities and Societies: Extension project "Latitudes Latinas"Responsible for the research and diffusion of the radio program that.

General English, Second Language Learning

High School Diploma

Activities and Societies: Editor in the "Jornal do Grêmio Estudantil" (News of Student Society)