Service Manager
CurrentSingle point of contact for the Customer. Program Profit & Loss. KPIs definition and Monitoring. Setup repair and Logistics processes for new product line. Definition of IT program management tool (internal). Management of Customer Support team. Business developmentMain results achieved:• Setup and start-up of the new program (Logistics, repair and refurbishment) (CAPEX about 400’000€),• Definition and development of the IT shop-floor management tool,• Definition of new KPIs monitoring system,• Development and introduction of new processes,• TAT and service quality improvement (TAT -25%),• Increased Customers portfolio.