Lead large scale programs and projects that are highly technical & cross-functional innature while helping our clients become extraordinarily more successful than their industry peers.

Project manager for pilot implementation of ServiceNow HRSD for 12 countries November 2021 and product owner for the full roll out to the rest of the world May 16th for a total span of 81 countries and 80,000 employees. As the agile project owner, responsible for the vision, strategy, product priorities and backlog management of the implementation. Lead security design and UAT test cycle while also running the global Workday SOX audits.

Currently leading a 50 member cross functional project team responsible for the implementation of ServiceNow Employee Service Center case and knowledge management globally to over 80 countries. • Project Management - Authored the business case, the RFP and SOW, and guided the HR group through the software and implementation vendor selection process. Socialized and implemented the agile approach for the configuration phase of the project. • Software Design - Gained global alignment on the final design of the case and knowledge management configuration decisions as well as the Workday API specifications for data transfer.Previously led the implementation of Workday leave of absence and time off for 12 countries in Europe and Asia. • Director - Lead all work streams including process and content, engagement, communications, testing, data conversion and translations. Lead a separate team responsible for decommissioning and archiving PeopleSoft HCM into Solix which included requirements gathering, testing and training.

Successfully implemented Workday HCM in January 2017 to the entire organization and segued into the role of overall HRIS and Payroll Manager. Modules deployed included core HCM, Payroll, Advanced Compensation, Recruiting, Performance, Time Tracking, Absence, Succession and Management and Employee Self Service. Successfully decommissioned Ultipro, the former HCM software.• Implementation – Responsible for design, data conversion, security, testing, troubleshooting and HRIS documentation and acted as co-project manager with implementation partner.• Leadership - Directed the HRIS staff which included a report writer, HRIS analysts and Payroll team.• Business Requirements Gathering - Partnered with the HR Management team to design the system to meet their business needs.• Support - Served as the sole named support contact, training coordinator, HR Administrator and security administrator for Workday.• SOX and Audit– Responsible for preparing and providing supporting documentation to internal and external auditors for both audit and SOX related requests.

Built a team of HRIS specialists to implement a best in class incentive modeling and processing system to streamline over 120 incentive plans.• Implementation - Responsible for implementing the Callidus Cloud software enterprise wide for incentive plan processing, modeling and payment. • Team Startup - Hired, trained and deployed a team of business analysts and report writers to assist business units in implementing Callidus Cloud. • Budgeting – Responsible for the consulting spend and vendor management.

Leader of large scale HR projects in the role of project manager, subject matter expert, process review and redesign and implementer. Built the team from zero to sixteen full time employees.• Process Automation - HR lead for the vendor selection, process development and design, configuration, testing, training and system administration for the implementation of Taleo, the HealthSouth applicant tracking software. Project was completed on time and on budget.• Implementation - Designed, tested, trained and implemented Taleo Recruiting.• Leadership - Grew the staff to include an HR Systems Analyst, HealthStream system administrator, HR Coordinator, HR Specialist and a team dedicated to imaging all employee files.• Database Design – Designed, coded, tested and trained on the Employee Referral database. Integrated the database with PeopleSoft to ensure data integrity.• Documentation – Implemented the use of Functional Design Specifications within HRIS to document new processes, reporting and functionality for database implementation and changes. • Feature Release Upgrades –Designed and wrote detailed test scripts and protocols for PeopleSoft, Taleo and Enwisen upgrades. Completed full scale testing along with team during each upgrade window.• Business Intelligence and Analytics – HR Lead in designing, testing, training and implementing the HR view of turnover, vacancy data and workforce analytics within the HealthSouth BI database.

Leader of large scale projects in the role of functional liaison between business units and the IT department. Develop and administer databases, train associates on new technologies and design specialized reports for Human Resources and corporate departments.• Management – Lead a team of two report writers who are responsible for ad hoc reporting for the company.• Database Design - Designed and administered several databases for Human Resources, including Lotus Notes scheduling calendars, five RoboHelp web enabled guideline books, and two MS Access databases for tracking associate referrals and HR Accounting assets and liabilities.• Project Management - Functional liaison for the merit raise process for the company which encompassed over 20,000 associates. Defined and assisted in the implementation of the Retail compensation system for which over 12,000 associates are eligible.• Reporting - Designed and wrote the specifications for complex structured query reports within PeopleSoft for upper level management along with providing data for ad hoc report requests.• Security - Affiliate security administrator for Human Resources.• Training – Taught colleagues how to utilize several different systems and write technical documentation.

Responsible for database design, vendor relations, special projects, and defining and reporting business critical metrics to increase the overall effectiveness, knowledge and proactive ability of the Associate Relations Division. Lead the Centralized File Room team through a merger and file conversion which doubled the file load while maintaining customer service levels. • Imaging - Project lead and liaison working with IT and the vendor to image all Centralized File room documents in 90 business days.• Vendor Relations - Direct the relationship between Regions and the service and spot award vendors.• RFP - Responsible for the Request for Proposal process for recognition, service, peer to peer, outplacement and temporary services up to the implementation stage.• Database Design - Designed and maintained a complex MS Access database in order to track and report on associates severed due to merger activities.• Consulting - Viewed as the point person for technical questions and problem resolution within the Associate Relations division.

Responsible for special projects, database design, and refinement of the call center function to increase customer service, functionality, efficiency and cost savings for the Human Resources Division. Lead seven call center associates through technology changes while maintaining customer service levels. • Leave of Absence and Tuition Aid - Created and maintained the electronic storage of leave and tuition aid information which produced payment details to payroll and tracked usage for each associate.• File Room – Mapped the workflow and designed new procedures and processes for all file room duties resulting in the reduction of staff through attrition.• Reporting - Using PeopleSoft queries produced detailed reports on turnover among call center agents, tellers, proof operators and customer service representatives for the Regions Quality Council.• Fingerprinting - Designed and implemented a pilot of a company wide electronic fingerprint transmittal process.• Technology - Designed and maintained over twenty Lotus Notes and eight Microsoft Access databases for the Human Resources Division to improve the efficiency of data transmittal and garner cost savings.• Leadership - The team consistently achieved the goals set by the company Quality Council board.• Facilitation - Presided over Visa compliance, including green card and H1B applications, for Regions.• Budgeting - Formulated and met yearly Call Center budget of $400,000.

Implemented a centralized Human Resource call center servicing over fifteen thousand current and former associates, retirees and Human Resource associates. Centralized the leave of absence and tuition aid functions into the call center to increase customer satisfaction, consistency and cost savings.• Planned - Developed and authored the business plan used to gain management support and budgetary resources for the centralized Regions Human Resources call center.• Researched - Benchmarked other call centers for best practices to utilize during call center implementation phase. Studied technologies pertaining to customer service, telephony and management software.• Collaborated - Built strong partnerships with departments responsible for problem resolution.• Staffed - Developed requirements and interviewed, tested and hired fifteen associates.• Trained - Formulated and executed specialized training program to educate associates.• Implemented - Designed and deployed new technologies to improve call center efficiency and reduce headcount without affecting customer service levels.• Established - Researched and established performance standards, metrics and incentive plan used to measure each agent and the call center.

Screened, interviewed, and tested applicants in order to extend job offers. Became proficient with Human Resource policies and in order to discuss wages, working conditions, benefits and promotional opportunities with prospective associates. Mapped the workflow and designed the internal interviewing handbook for the company.