Andrea Moy Email & Phone Number

Pleasanton, Ca, Us

Pleasanton, Ca, Us

Pleasanton, Ca, Us

Aligning with key customer CRM stakeholders across IT and Business to establish a stronger CRM management programEvaluate how customers manage their Veeva CRM investment & identify efficiency and effectiveness gains (process & tools)Promote awareness of the latest innovations Veeva is releasingProviding Veeva CRM program/release management best practicesIncrease the ROI customers get from Veeva CRM

New York, New York, Us

Oversees strategic management, ongoing development and administration of Salesforce.com global business units. Serves as the primary point of contact for vendors and for internal stakeholders including Sales, Business Development, IT, and Finance. Develops and articulates a compelling vision for how CRM can support and help drive an evolving sales and marketing approach. Works with IT and the application vendor to resolve technical issues, drive new enhancements, manage data loads, and install and support of app exchange applicationsProactively identifies, develops, and implements new solutions and enhancements to meet the changing needs of the businessLeads day to day operations of Salesforce.com including managing users, creating and maintaining custom objects and fields, managing bulk data migration, and page maintenanceManages a fast-paced queue of support requests, driving all issues to resolution with a strong focus on customer satisfaction and efficient task executionWorks with key stakeholders to develop and implement new processes, applications, and reports. Provide training and support to end users. Works alongside Marketing, Digital Media, Business Intelligence and other internal groups to deliver a cohesive approach that anticipates and serves the varied needs of the growing company

Parsippany, Nj, Us

Partners with sales leadership, field sales teams, sales training, marketing, business analytics, procurement, customer service, HR, legal, and compliance to continuously improve sales force effectiveness. Organizes and leads business discussions with sales leadership to achieve strategic business goals.Manages multiple initiatives and facilitates user workshops to define project requirements.Collaborates with US Business Technology partners to define future strategic direction.Directs US Business Technology resources, including offshore consultants, with self-gathered business requirements in order to refine and enhance processes & reporting.Assists management in defining key metrics and dashboards.Ensures proper project prioritization by organizing and leading governance meetings.Assists Learning and Development with sales force training and best practice identification to be implemented across the field.Develops communications for both senior leadership as well as field users.Recent Project Work Includes:- US Business Architect for the global implementation of Salesforce.com. Led requirements gathering efforts for the US while working with other regional leads to standardize processes and functionality. Led user acceptance workshops while also functioning as the subject matter expert for the data migration and training teams. - Project Manager for the roll out of a new colleague on-boarding process and portal that is being utilized by home office and field based colleagues- Advised marketing and their selected vendor on the development of a portal for speaker nomination and approval. Continually working with the team to improve the process for both our external speakers and internal users.

New York, New York, Us

Organizes and leads business discussions with sales and marketing management to achieve strategic business goals and improve the efficiency and effectiveness of a multi-division sales force.Manages multiple initiatives and facilitates user workshops as needed to define project requirements.Collaborates with US Business Technology partners to define future strategic direction.Directs US Business Technology resources, including offshore consultants, with self-gathered business requirements in order to refine and enhance processes & reporting. Assists management in defining key metrics and dashboards.Ensures proper project prioritization by organizing and leading governance meetings. Assists Learning and Development with sales force training and best practice identification to be implemented across the field.Develops communications for both senior leadership as well as field users.Member of the President’s Leadership Council providing insight and direction to US Leadership.

New York, New York, Us

Nutley, Nj, Us

Collaborated with members of the Sales Operations and Sales Leaderships teams to formulate appropriate solutions for new business initiatives and implementation of best practices to increase efficiency and effectiveness of the sales forceCoordinated operational tasks and SOPs for a team that included internal contractors and external vendors. Facilitated proper handling and routing of issues and requests from the sales force.Business Lead for system updates of existing SFA system. Coordinated with vendor’s management team to formulate project timelines and milestones. Managed the development of requirements, system design and testing documentationManaged the development and delivery of SFA system training. Developed both instructor led and self-paced curriculum. Directed classroom sessions for all sales forces, internal user groups and vendor helpdesk technicians. Administered a 30 member technology task force comprised of field managers and representatives.

Armonk, New York, Ny, Us

Business Team Lead on a multi-year project that replaced CRM systems for 5500 field and home office users at a pharmaceutical client. Collaborated with the sales operations division to devise new business processes and policies. Business Analyst on a project that brought a CRM solution to 550 field users for a pharmaceutical CSO client. Personally managed processes and training for the samples compliance division. Training analyst for a Fortune 500 communications client. Facilitated training through individual and group sessions via teleconference and web-enabled technologies.Training analyst on a Siebel Call Center project for a telecommunications client. Developed and edited training documents, job aids, training exercises for users.

Mba, Marketing, Leadership & Change Management

Ba, Telecommunications/Management Of Information Systems