Andrea S. Email & Phone Number

Greater Milwaukee Area

Managed team of 7 HR Consultants providing best in class service to customers and product users on HR and compliance topics across the country. Consistently met or exceeded client and company expectations and response time.Lead and support Zywave’s HR Hotline service by providing accurate and relevant information in response to HR and compliance-related questions from product users through email and phone communicationsWorked with users nationwide of various industries on questions ranging from federal and state compliance, benefits compliance, employee relations, performance management and moreIntegral contributor to the success and growth of HR Hotline service from its inception in 2014Provided subject matter expertise on HR-related content for Zywave content productsAssumed department accountability for training and development to meet productivity and service standards, developing a comprehensive training program for consultantsSuccessfully trained and onboarded 10 HR Consultants during 4-year period of significant growth of the service and provided daily ongoing support and trainingResponsible for reviewing and editing HR Hotline responses for accuracy prior to being sent to end usersEffectively worked with other departments and teams on cross-functional projects to achieve goals including assistance in piloting new systems Conducted quarterly HR Learning Sessions on topics from ACA employer mandate compliance, HSAs, FSAs, leaves of absences, COBRA compliance and moreWrote original content relating to federal and state-specific business and employment issues for inclusion into one or more Zywave productsPrepared and conducted educational webinars on HR and compliance topics Recipient of Zywave “Step Up” Core Value award in 2019 and 2019 “Top Performer” Tidal Wave recipient

Mequon, Wi

Orlando, Fl

Relocated to manage HR department for the Orlando call center. During my tenure, employee base grew to 400+.Simultaneously managed HR functions at the Milwaukee and Orlando call centers while traveling during initial start up without missing any deadlines. Managed two HR assistants I hired and trained during a period of significant growth. Restructured and modified policies related to adherence and attendance, resulting in improved employee performance compared to WI captioning centers. Redesigned and restructured employee handbook resulting in a more useful, comprehensive and legally sound guide for employees. Assisted in development and implementation of administrative reference guide for manager level employees. Developed new employee orientation providing a more engaging and informative presentation, resulting in improved policy compliance. Developed and implemented annual anti-harassment/sexual harassment training utilized company-wide. Developed and trained supervisory and management staff on disciplinary calibration process, ensuring meetings were conducted in a clear and consistent manner, improving employee performance and compliance.  Successfully investigated and resolved multiple claims of harassment and sexual harassment, avoiding legal claims and creating a more positive working environment. Engaged employees via various employee centric events including "theme days."

Greater Milwaukee Area

Oversee the HR function at the Milwaukee call center for over 950 employees including benefit administration, FMLA leave administration, policy development and employee discipline and performance.Managed and delegated responsibilities to HR support staff of four and increased department efficiency and accuracy.Administered FMLA leave and addressed necessary accommodations for employee medical issues, keeping employees productive and the company in legal compliance. Handled all employee relations including answering general questions, managing job performance, and addressing employee complaints regarding the company, supervisors, or co-workers. Developed and reinforced policies and procedures to continue to improve client experience. Made and carried out termination decisions. Provided disciplinary guidelines for employee behavior and performance issues. Administered benefits, including eligibility reporting and enrollment. Responded to all unemployment inquiries as well as acted as employer representative at unemployment hearings with a high success rate. Carried out effective communication management of sensitive issues, including class action law suits.

Provide HR support for 300 manufacturing employees while maintaining strict adherence to 2 union contracts. Managed safety, compensation and benefit administration, recruiting and performance coaching and consultation. - Developed Performance Improvement Process and facilitated coaching sessions to identify course of action to meet organizational standards. Maintained accurate system for tracking attendance, including FMLA, which improved record keeping and reduced misuse of leave programs.- Participated in union negotiations and administered two separate collective bargaining agreements. - Developed, implemented and maintained Hazard Communication program, Eye Protection Policy, Disposal of Hazardous Waste and Proper Respirator Use including facilitation of on-going training, which resulted in attaining compliance with OSHA regulations. - Administered Workers' Compensation claims and conducted accident investigations to resolve safety hazards and identified solutions for employees to return to work with limited lost time. - Managed employment lifecycle from posting, screening, interviewing and selection of candidates, internal and external, resulting in prompt fulfillment of open positions. - Administered layoff and recall procedures during a time of significant change that affected 20% of the workforce, resulting in ability to meet workforce needs and maintaining the integrity of both collective bargaining agreements. - Facilitated employee orientations and benefit sessions for new employees, including communications regarding the two open-shop union options, resulting in increased participation in 401K and reduced union enrollment. - Maintained database for injury tracking and safety audits as well as trained supervision on use of database, resulting in increased reporting of near miss and property damage incidents.

Responsible for job analysis and the creation of over 70 written job descriptions for the organization. Also performed phone screens and reference checks as well as used the pilot version of E-Verify.

Supported the Pediatrics HR team by conducting phone screens, reference checks and maintaining candidate summary charts to assist in the decision making process.