Emergency Dispatcher
CurrentGather relevant and accurate information from citizen callers via 911 and non-emergency telephone lines in order to begin the requests for service processPrioritize several simultaneous calls for service and determine the appropriate police, fire, and EMS responseCorrespond with MSP personnel by two-way radio transmissions to dispatch to requests for service and facilitate officer safetyCollaborate with multiple allied law enforcement and fire/rescue agencies in Montgomery County and surrounding areas for in-progress callsCoordinate with MD State Highway Administration’s Coordinated Highway Action Response Team (CHART) to resolve incidents safely and efficientlyEfficiently and accurately utilize a Computer Aided Dispatch (CAD) program to generate cards for request for service incidents and traffic stops, and document the appropriate information in each cardResearch various databases, including MVA/DMV records, Criminal Histories, CJIS, METERS/NCIC records, etc., to collect and compile information on wanted personsInput, update, validate, and remove electronic warrant records in both RMS and METERS/NCIC, in addition to hard copy warrant filesReceive and reply accordingly to both administrative and warrant teletypes from other local and nationwide police agencies Maintain records, to include DUI log, vehicle storage log, METERS/NCIC teletype message log, tow logs, criminal history log, and overtime/work zone project logsMonitor troopers and their locations at all times to ensure officer safetyTrain newly hired EDs and remedial ED traineesServe on oral interview boards and administer typing tests to new ED applicantsWork rotating shifts, to include mornings, evenings, nights, weekends, and holidaysCertifications and Awards: Communications Training Officer (CTO); MPCTC certified Academic Instructor; METERS/NCIC Instructor; Terminal Agency Coordinator (TAC); "Dispatcher/PCO of the Year" award for Rockville barrack in 2020, 2021, & 2022