Andrea Bennett Email & Phone Number

• Digital Product Manager for the student enrollment process in a B2B environment.
• Spearheaded the successful launch of a new Student Enrollment Portal that increased the Enrollment rate for submitted applications
• Lead the teams through a successful transition from DocuSign to HelloSign
• Setup a robust process in JIRA for more effective change tracking and management of work dispersed among multiple teams in various time zones
• Worked with the admissions team and business stakeholders to customize the new product for various user segments
• Implemented new processes to increase organization and visibility

Fort Lauderdale, Florida

• Lead Developer for both internal and customer-facing applications, Product Manager for various feature sets in both internal and B2B environments.
• Implemented process improvement initiatives with the customer service team to improve their overall productivity levels
• Provided Technical Documentation for existing tools as well as requirements for planned enhancements
• Worked with Sales and Marketing to define and prioritize feature sets related to online Lease creation
• Developed a service layer in ColdFusion to extend existing functionality to newly developed tools
• Performed White Box Testing on internal and customer-facing applications

• Primary software developer responsible for various aspects of product integration. Utilized data mining skills to improve multiple integration based processes, thus freeing up valuable resources.
• Reduced time required for user trial management by 80% with the development of a tool to automate Software ( SW ) version tracking
• Streamlined process for and deployed updates for global product releases
• Decreased customer visible defects by 10% with the creation of a quality test process for critical deliverables for carriers such as Verizon, Tracfone, ACG and LRA
• Developed a data collection tool used by multiple programs to automatically report daily device usage statistics, such as battery drain, camera performance, and silent panics
• Key contributor on triage teams responsible for assessing, tracking and fixing bugs in the SW

• Lead ColdFusion Developer and Internal Product Manager for a cross-functional process team. Planned, designed, implemented and maintained a collection of tools, adopted company wide, that reduced product development.
• Worked with stakeholders from Electrical and Mechanical groups to gather requirements and translate them into robust solutions to meet their needs
• Reduced product test time by 20% with development of a web tool consisting of a common, comprehensive database of test cases accessible via an intuitive user interface.
• Managed application connectivity for over 1,000 users from 43 facilities in 15 countries.
• Mentored 2 junior engineers responsible for maintaining applications from other disciplines.
• Improved product defect resolution time by 10% through creation of issues tracking application that allowed external customers to remotely log issues against a given product, providing engineers with real time data to.

• ColdFusion Developer for a cross-functional process team, responsible for developing and supporting web-based applications to automate engineering support functions and facilitate collaboration amongst geographically.
• Saved the department over $150,000 in IT charges by self-learning how to migrate the existing Access database into a more robust Oracle system
• Enhanced customer experience by working closely with the end users and translating feedback into user-interface improvements
• Ensured quality of applications through extensive white box testing
• Utilized JSON scripting to implement back end communication between the engineering applications and JIRA
• Applied SQL and automated scripting to extract valuable information from large volumes of data presented in intuitive customizable metrics

• Intern/Junior developer for Hardware ( HW ) process improvement team.
• Gathered valuable documents into one central repository to serve as a consistent reference point for the engineering teams
• Increased technical efficiency by providing engineers in different locations the ability to share knowledge across multiple platforms
• Elevated awareness of process improvement techniques by publishing web based instruction guidelines for easy viewing

Bachelor Of Science (B.S.), Computer Science

Master Of Science (M.S.), Information Technology