Andreanna Moore Email & Phone Number

I'm Andreanna Moore, a professional with extensive experience in customer service, expense management, and international shipping. My background spans various industries and roles, consistently delivering exceptional results and enhancing client satisfaction.Senior Resolution Coordinator at Walmart (2022 - Present):Specializing in managing complex customer service issues, resolving escalated concerns, and addressing fraud cases. I collaborate across departments to find effective solutions and ensure high customer satisfaction through efficient problem-solving.Customer Service at Willis Towers Watson (2023):Assisted clients with retiree insurance inquiries, guiding them through the annual enrollment period and helping them understand their insurance options. I focused on clear communication to ensure a smooth and informed enrollment process.Head of Expenses at IRA Club (2021 - 2022):Managed expenses for client retirement investments and IRAs, ensuring compliance with financial regulations. I optimized expense management through detailed tracking and reporting.Sales Associate at Chateau Products (2020 - 2021):Handled international shipping inquiries, sales, and customer support for self-storage locks and supplies. I resolved product-related issues and ensured smooth order processing, contributing to high customer satisfaction.Education:- AA in Psychology, Hillsborough Community College, FL (2017-2019) - High School Diploma, Duncan U. Fletcher High School, FL (2012-2015)Skills & Achievements: - Customer Service Excellence - Complex Problem Solving - Fraud Investigation - Expense Management - International Shipping Coordination - Sales Support - Communication Skills - Regulatory Compliance - Order Processing I have led the resolution of complex customer service issues, expertly managed fraud cases, optimized expense tracking for client retirement investments, and streamlined international shipping operations. My passion lies in providing outstanding service and ensuring smooth, efficient operations in every role.

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  Hillsborough Community College

  Psychology