• Manage team of 90 associates, including agents and supervisors.• Action plans to overachieve key metrics and overall performance of LOBs. • Advice team leaders how to build stronger relationships with team associates. • Encouraged leaders to innovate on team motivation by having healthy competition. • Continue guiding frontline associates to deliver WOW experiences on interactions. • Administrative duties and corrective actions reinforcement.

• Relaunch of Retail English, in a virtual environment with a wave of 15 associates. • Guided associates towards deliverying memorable customer experiences. • Deliverying coachings towards behavior improvement. • Focus on associates motivation and recognition.

• Managed team of 10 associates, looking for ways to maintain motivation. • Achieved key metrics and exceeded goals set. • Empowered and guided associates towards own development within company.

• Home Depot - Retail Wave 1 LOB Launch.• Providing effortless experiences for customers.• Supporting newest team members by sharing best practices and knowledge.