Andrea Norstad Email & Phone Number

Evanston, Il, Us

Chicago, Illinois, United States

Chicago, Illinois, United States

Chicago, Illinois, United States

Vendor for a leading textbook publisher, assisted with management and development of digital educational products.• Supported Senior Digital Producers, Project Managers, Instructional Designers, and technical teams to transform elementary, middle grade, and high school print textbooks into digital format.• Created and managed metadata in spreadsheets and information libraries that helped communicate project details and scope between design and development teams.• Produced audio scripts for high school Physics and Chemistry textbooks, adapted program-generated scripts for each page into a readable format for text-to-speech audio file generation.• Provided quality assurance review for digital products; reported errors and updated content as required.

Chicago, Illinois, United States

Supported operations for a small somatically-oriented psychotherapy practice.• Provided support and assistance to the practice owners, created and distributed marketing newsletters. • Performed insurance billing and client invoicing for over 150 clients. Interfaced with insurance companies and clients regarding claims payment issues.• Managed and administered payroll. Provided financial reporting to the business owners.• Administered the practice’s client information database; created and maintained a client paperwork filing and auditing system. • Coordinated programming and space rental for the practice’s 500 square foot yoga studio. • Performed office management duties including connecting with property management for maintenance issues, coordinating supply orders, and providing for the daily needs of the practice.

Chicago, Il

One-year contract role supporting the Educational Content team.• Coordinated content upload process including: editing videos and other multimedia, analyzing and producing metadata, and publishing assets through Discovery Education’s content management system.• Created written summaries of over 500 educational media assets, demonstrating accuracy and consistency of the organization’s editorial style. Assisted with cultural sensitivity content review of video content for overseas clients, coordinated and reviewed closed captions for video uploads.

Chicago, Il

Performed HR Generalist responsibilities for global employee population, reporting to the HR Director.• Resolved employee issues related to benefits, payroll, policy, employee relations, and learning & development.• Conducted orientation for all new US associates.• Worked directly with benefits broker representatives to ensure accurate enrollment records and changes.• Managed all voluntary terminations, conducted exit interviews, acted as support for involuntary terminations. • Assisted HR Director with immigration functions including H1-B visas, work permits, and green cards. • Supported HR activities around corporate acquisitions and mergers.• Conducted data analysis and audits across HRIS, learning and development, and benefits systems.

Chicago

Was main HR and Office Management resource for entire company, reporting directly to the CFO.Human Resources Specialist • Managed employee life cycle including: orientation and on boarding; benefits enrollment; life event changes; employee policy, procedure, and benefit questions; final paycheck and termination. • Developed and streamlined internal employee on boarding and termination processes and record management.• Recruiting functions included: developing strategy; sourcing and screening applicants; coordinating on-campus intern recruiting; conducting reference checks; providing input on hiring decisions. • Supported executive and management staff strategy with semi-annual reviews, benefit renewal, performance management, employee relations, terminations. • Prepared and transmitted semi-monthly payroll batches via Fidelity payroll. Maintained HRIS vendor systems. • Led Agile Sprint Retrospective meetings for software development, using active listening, project management, and conflict resolution skills.Office Manager• Acted as primary facility contact with building management.• Oversaw office and break room inventory and supply orders.• Researched and selected vendors for non-technical office needs.• Managed human resources and office vendor relationships.• Supported accounting team with accounts payable, billing, and invoices.• Planned and oversaw all company special events including holiday party, summer picnic, and anniversary.

Chicago, Il

Member of a 9 person team servicing telephone and email inquiries from employee base of over 12,000. Assisted in launch and development of HR Shared Services Center in 2008. • Resolved complex and escalated employee issues by partnering directly with internal HR teams.• Analyzed and streamlined processes to improve compliance and efficiency for employee termination management, short term disability benefit payroll adjustments, and other day to day functions.• Calculated and coordinated payroll variances due to employee short term disability benefits; provided high-level customer service to employees on leave of absence.• Processed and audited data changes and transactions in PeopleSoft HRIS.• Participated in interviewing and training of HRSC new hires, distributed work and functional tasks to HRSC team members. Provided constructive feedback to team as needed.

Chicago, Il

• Coordinated large-scale on boarding of new hires related to new business acquisitions. Analyzed and organized employee data.• Created process documents, FAQs, and guides to streamline and support employees and human resources team.• Provided system support in the PeopleSoft database.• Participated in strategy meetings with hiring managers around staff selection and compensation requirements.

Chicago, Il

Coordinated on boarding of new hires from point of offer through system entry. Created processes and documentation for the recruiting coordinator function. Processed approximately 8 offer requests from HR Business Partners per day; supported new hires through paperwork, background and drug testing, and preparation for hire in HR systems.

Chicago, Il

Assisted 10-15 department managers with all aspects of the recruitment and hiring process, including job description formation, posting, screening, and interviewing candidates.

Chicago, Il

Provided coverage and coordinated front desk reception area. Assisted applicants, candidates, employees, and other visitors with resume submission and pre-employment appointments. Assisted recruitment staff through vacation coverage, writing and posting job openings on online databases, screening resumes, and other duties as assigned.

Master Of Arts - Ma, Clinical Mental Health Counseling

Ba, English

Activities and Societies: Resident Assistant for Department of Residential Life