VALUE PROPOSITION►I am highly effective in customer success/account management/relationship management/sales operations, with a history of providing support to customers, building relationships using strong interpersonal and communication skills & sustaining growth.►My goal is to join a high-growth business in a position leading Customer Success / Client Success / Sales operations.►I am passionate about people, customer-centricity, business growth, and leveraging AI to increase productivity►I enjoy being creative, developing marketing strategies and utilizing marketing technology (MarTech)►I am seeking a role in the consulting, technology, healthcare, and/or travel industries preferably, but I am open-minded to great companies in other industries.SUMMARY►Engaging leader possessing a winning blend of expertise in sales/relationship/customer sucess/account management, resulting in increased revenue & client retention & satisfaction.►Leverages a unique mix of strategic & analytical expertise, consistently exceeding performance goals by aligning talent and effort with customer needs. LEADERSHIP HIGHLIGHTS★Across every role, builds connections with clients to foster loyalty, retention & referrals.★Skilled in building relationships with customers as well as B2B partners to develop additional business.★Most recently led an insurance agency, supervising a 3-person team engaged in customer service & support, marketing & sales.Specialties: Customer Service Operations, Voice of the Customer, Issue Resolution, Revenue Growth, Renewals, Up-sells/Cross-sales/Expansions, Marketing, Team Leadership, Coaching & Mentoring I am seeking roles to grow another company by using my entrepreneurial spirit, customer-centric mentality, creativity, communication & analytical skills. I am a former business owner with 18 years of experience in revenue growth, business strategy, growth marketing, leading teams, relationship building & customer service. I find joy in helping others, the overall customer journey & developing relationships with people. I am self-motivated, team-oriented & a lifelong learner. I have excellent time management, organizational and communication skills. I am knowledgeable in marketing strategy, B2B marketing channel strategy, CLTV, brand management, digital marketing, email marketing & event marketing. I have a history of exceeding goals & expectations by demonstrating the ability to understand my customers' needs & using that knowledge to drive results.