Andrea Paola Aroca Email & Phone Number

Bogotá, Distrito Capital, Colombia

•Served as the primary point of contact for credit customers located in Chile, Argentina and Peru via call and emails, troubleshooting discrepancies related to billing, tax and payment application to achieve a timely collection of outstanding accounts receivable.•Evaluated and negotiated agreements, payment plans with customers following the collection strategies proposed by the company.•Identified, analyzed potential credit risks on accounts and created action plans to mitigate these and improve user experience.•Collaborated closely with managers and account executives to identify customer pain points and propose tailored solutions, contributing to increase revenue.

Metro Manila, National Capital Region, Philippines

•Effectively managed and collected outstanding customer accounts in LATAM and USA. Proactively contacted customers via phone to facilitate timely invoice payments and resolve any disputes, queries, or issues related to invoice information.•Monitored the creditworthiness of key customers, ensuring timely recording and escalation of feedback.•Managed all assigned accounts in alignment with business rules, collections strategy, and workflow guidelines, ensuring efficient and effective account management.Achievement: Best KC Performer lowest ADL at 7, and ended up with 19% OD from 27% at the beginning for the month of July 2019.

Metro Manila, National Capital Region, Philippines

•Generated daily outbound calls, using effective questioning and negotiation techniques to resolve disputes and determine reasons for non-payment in order to conciliate the statements of accounts.•Ensured disputes were identified and logged and customer data was updated and maintained in the relevant databases for customers located in Central America. •Monitored daily emails and ensure these are either responded to or forwarded to the correct department in a timely and accurate manner.Achievement: Certificated to going the Extra Mile for contributions beyond standard expectations.

Bogotá D.C., Colombia

•Assisted customers in Colombia via call and email, resolving import and export queries such as booking amendments, BOL creation and changes, local and destination fees and related queries about My Finance web site.•Provided a personalized service and build strategical relationships with customers.•Closely follow up with Global Service Centers (GSC) to ensure Verify copy and Amended Verify Copy of Bill of lading sent to customers with high accuracy and timeliness.

Bogotá, Distrito Capital, Colombia

•Promoted SeaLand Brand Products like E-tools in daily interactions with customers.•Assisted the Sales Team, with the requirements of customer requests for import and export rates.•Provided assistance to Sales Manager in all commercial activities as meetings, reports, presentations. •Developed business opportunities with new customers that for the first time ship with the shipping line doing follow up in every step in the process for import and export

Bogotá, Distrito Capital, Colombia

Bogotá D.C., Colombia

Master Of Business Administration | Internacional Trade Specialist

International Business Professional

Entrenamiento A Equipos Comerciales

Marketing/Marketing Management, General