* On track to exceed projected sales volume by 20%, #1 ranked conversion and meeting all other KPIs including, ATV, AUR, SOP, Customer Review and Payroll.* Led with customer service focus including digging to uncover needs then following with suggesting solutions and setting expectations to achieve high satisfaction and retention. * Recruited, hired, trained, and coached team including management, visual merchants, design consultants, sales, and stock associates to achieve goals and challenge them to continue expanding their skillset and knowledge to be prepared to succeed in advanced roles.* Managed associates through 1:1 coaching conversations, writing, and administering both annual reviews as well as corrective actions as needed.* Controlled P&L to meet or beat location goals by controlling expenses including payroll, override allowances and supply purchases.* Deescalated customer service issues to provide best service and retain customers.* Scheduled effectively by analyzing current business needs while also predicting future needs utilizing resources such as company reports and local upcoming event calendars. * Participated in company calls sharing business analysis, thoughtful insight, and conflict resolution experience.* Managed inventory including placing orders and inventory reconciliation as well as processing receipts and transfers.* Led team to achieve top placement in company contests while also striving to beat store’s previous best results

* Led sales team of 35+ including commissioned associates to meet and exceed sales goal of over $12M as well as company KPI targets.* Collaborated with management team to ensure that all areas of business were supported and running smoothly including operations, visuals and furniture and housewares sales.* Screened, interviewed, hired, and trained all sales associates with focus on attitude and behavior to grow a team filled with passionate, positive minded and driven individuals.* Coached and motivated underperforming associates while challenging top performers to improve on personal best results.* Participated on corporate DE&I panel as a representative of the field team.* Lead sales impact on inventory results by training associates on processes to improve accuracy at POS.* Managed all escalated customer service issues to retain both customers and sales. * Represented the voice of the customer when communicating to warehouse and delivery teams regarding difficult logistics situations during the pre and post pandemic timeline.

Sales Management, Management Training, Sales Training, Product Knowledge, Brand Ambassador

Traveled through parts of Northern India while living with a host family. Stopped at temples in the mountains where the pilgrimage was much more than just a part of the journey. Was welcomed as part of the extended family and spent just over a week participating in the daily activities of life in the beautiful pink city of Rajasthan.Solo backpacking adventure to countries throughout Europe including Iceland, Norway, Sweden, The Netherlands, France, Germany, Italy and Spain. Triumphed fears and reveled in new experiences while immersing into native cultures. Networked with fellow travelers from around the world and utilized inquisitive nature to connect with individuals at every opportunity. Engaging and drawing readers into experiences via WordPress blog on personal website in order to share once in a lifetime opportunity all while offering a sense of being "along for the ride."

Independent Consultant for leading anti-aging skincare brand.***This is a current and ongoing role.***

Collaborated with Mulberry to work as a temporary General Manager. Supported staff and led team to achieve sales plan and maintain inventory levels consistent with current and projected sales. Reached out to corporate buying team with regards to needs of the business. Encouraged sales team to reach out to top clients and pursue sales in order to reach fiscal 2015 target. Collaborated with National Sales Manager in deciding upon suitable incentive for team upon hitting fiscal goals. Maintained a high morale of support for North American stores by encouraging staff to work as one and pass along sales to benefit our clients and Mulberry as a whole.

Dolcera provides intellectual property, competitive intelligence, and market research through web based software tools and services. Responsible for developing relationships with new and existing customers in the US market through understanding client needs, collaborating with sales and research teams to provide options in regards to Dolcera's high end capabilities, and deliver solutions to intellectual property counsel, R&D teams, and business development strategists. Developed leads in medical device, biotech, chemicals and oil & gas industries.

Use leads, opportunities, campaigns and other features within Siebel 8.0 CRM to set qualified appointments with law firms for territory managing partners. Increase quality of information database by utilizing discovery information to request critical updates. Prepare for advancement into telephonic sales role through exploration of company products and solutions, as well as, partnering with highly accomplished sales reps for product demonstrations.Key results:High callback to outbound call ratio accomplished through persistent follow-up and strict schedule integrity.Quality appointments set and closed due to strong communication skills with not only clients but also regional team partners.Consistently increasing key performance indicators while also mentoring new team members on proven strategies for success.

Licensed to sell insurance in Ohio and Indiana

Drive sales and customer service to bring bottom performing store up into top 5 percent in company. Recruit, hire and train staff to next level resulting in internal promotions. Manage $1MIL, 20-employee location; direct all departments (visual, talent and operations); enforce sound loss prevention strategies; execute corporate programs, promotions and policies; and drive exemplary customer satisfaction, associate productivity and CIMS results. Train new management within district.Key Results:Immediate increase to store ranking in all Key Performance Indicators (KPI) with sharp focus on customer loyalty.Dramatic decrease of store inventory shrink level bringing it down from the Target Shrink list in 2007 to 3rd lowest company-wide in 2011.Consistent top ranking in all KPI district-wide throughout 2011.Store conversion ranked #2 in Company May 2011 and #1 in Company June 2011 – February 2012.

Motivate and lead team to achieve top rankings in all company contests. Interview potential candidates and review with management team to fill open positions. Create schedules to optimize performance results and customer satisfaction. Volunteer to assist with new store openings and act as contact point for new managers. Plan, prepare and execute all aspects of in-store customer events. Travel to corporate training events each year bringing back fresh inspiration and sales techniques to share with team.Key Results:Store was consistently top in company contests.Trained new managers company wide in both product knowledge and store operations and procedures.Selected as a member of “New Store Opening Team” – Visual Merchandising. Assisted in openings of 18+ stores in 6 years.Traveled monthly at request of District Manager to train sister store in product knowledge and sales.Attended Train the Trainer Program.

Recruit, train and hire all associates for bra specialist team of “Must Win” store. Utilize company tools while training staff on all new product line. Coach associates to maintain company standards of store and individual goals. Write schedules, manage physical inventory, and assist with management meetings and visual merchandising.

Lead staff in sales techniques and results. Ensure precise execution of corporate visual merchandising directives. Selected as “Accessory Captain” by store manager with responsibility to ensure increase in sales of shoes, handbags, jewelry and scarves. Write staff schedules for review by store manager.