Andrea Pecchielan Email & Phone Number

Milan Area, Italy

RPA Intelligent AutomationServiceNowRPA OrchestratorFunctional AnalysisIntegration Hub DWH CFTBPO TrasformationKYClientNPL Expert

Milan Area, Italy

Team Leading in Technical and Functional AreaCustomer engagementData AnalysisTeam Coaching

Milan Area, Italy

Milan Area, Italy

Accenture Operations - BPOSpecialization in Robotic Automation for Business Processes.Designing and developing services for client enrichment supporting business delivery.Functional Analysis and User Experience.Measurement and Reporting.Problem solving, problem solving and problem solving.

Milan Area, Italy

Trento Area, Italy

• Literature review on Tourist Experience. Defined types of tourist. Analyzed the impact of social media in the three phases of the Tourist Experience.• Conducted an observational study to understand how testers use a personal diary app during a trip. • Organized interviews to define user requirements. • Performed a benchmarking study to understand what kind of features and services are provided in the current state-of-art of Travel and Diary Apps apps available in the Google Play… Show more • Literature review on Tourist Experience. Defined types of tourist. Analyzed the impact of social media in the three phases of the Tourist Experience.• Conducted an observational study to understand how testers use a personal diary app during a trip. • Organized interviews to define user requirements. • Performed a benchmarking study to understand what kind of features and services are provided in the current state-of-art of Travel and Diary Apps apps available in the Google Play Store. • Developed an interactive prototype of a mobile travel diary app using Axure.• Organized Usability Test.• Co-Supervised: Interviews to identify user requirements for elders. Benchmark of tourism apps available in the province of Trento. Assisted development of a prototype for a mobile app for elders.• Co-Organized class field study. Gathered feedback through Interviews. Organized data for qualitative analysis using NVIVO10. Used participatory design techniques with children. Created storyboards to present scenarios to children. Show less

• Defined use case scenario. Organized a focus group to identify the user requirements. • Drew storyboards with Pixton. Developed rapid prototypes of the mobile app using Balsamiq. Wrote heuristic evaluation and comparative analysis of the prototypes.• Defined implementation plan for development-related tasks using Google Spreadsheet. Developed prototype with JustInMind.• Defined evaluation plan. Redesigned the prototype using Balsamiq and JustInMind. • Organized… Show more • Defined use case scenario. Organized a focus group to identify the user requirements. • Drew storyboards with Pixton. Developed rapid prototypes of the mobile app using Balsamiq. Wrote heuristic evaluation and comparative analysis of the prototypes.• Defined implementation plan for development-related tasks using Google Spreadsheet. Developed prototype with JustInMind.• Defined evaluation plan. Redesigned the prototype using Balsamiq and JustInMind. • Organized Usability test. Show less

Amsterdam Area, Netherlands

• Performed a benchmarking study on apps between iPad and smartphone Android.• Defined features and functionality of the application.• Created a scenario about Amsterdam’s Guide Tour using Google Map Editor.• Developed Low and Medium prototypes through Interactive Prototypes with PowerPoint.• Interviewed people to collect feedback about the interfaces developed. • Analyzed the results to improve the interfaces.

Master'S Degree, Data, Media And Knowledge

• MSc specialization in Human-Computer Interaction • Thesis Specialization: User Experience Research & Design • Dissertation titled.

University Of Trento, Erasmus Program, Hci

Activities and Societies: Internship Exchange student program abroad.

Bachelor'S Degree, Mathematics And Computer Science

Dissertation titled "Analysis of the workflow management of a blog using the framework WordPress"