Customer service role. Responsible for receiving, assessing and managing claims made by policyholders. Assess the validity of claims and organising any action that is needed. Identify strategic opportunities based on financial analysis and projections, cost/benefit identification and analysis. Provide support, guidance, leadership and motivation to promote maximum performance. Provide technical guidance to staff on claim investigation, reserving evaluation and resolution of claims. Manage all aspects of the day-to-day operations of claims production. Interact extensively with various parties involved in the claim process.

Administration and customer service role. Assisted in the operations of building insurance work to meet operational, financial and customer and client service requirements.

Administration and customer service role. Provided assistance to clients in person, email, or telephonically. Scheduled meetings or telephone conferences between clients and staff and management. Coordinated the production of client-facing marketing materials.

Training facilitator role. Supported the development and process of training programs to help learners more effectively retain and apply new skills. Optimised training methods within the organisation to suit the communication needs of the learner. Guided learners towards achieving learning outcomes by engaging in questions and answers, fostering discussion and encouraging self-directed inquiry.

Data management systems role. Conducted database planning, prepared impact analysis, developed and implemented programs for information processing, data storage and retrieval.

Customer service role. Ensured that adequate supplies of emergency equipment and refreshments are on board. Took care of passengers’ needs, particularly those with special needs and children. Conducted safety checks and demonstrations of safety equipment and procedures. Assisted and directed passengers in emergencies and carrying out emergency procedures. Performed first aid and handling security issues when required. Assisted passengers with customs and immigration documentation.

Creativity-based role. Coordinated and tracked marketing campaigns, developing various digital marketing materials, sourcing images and artwork, collating content, updating online assets, streamlining digital marketing production, and handling general digital marketing activities.

Customer service role. Demonstrated and explained merchandise, selected and suggested options suitable for customers. Assisted customers with purchase decisions. Retrieved merchandise from stock room and conducted inventory planning and ordering.